Shocks - a shocking story





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  1. #1
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    Default Bilstein shocks in South Africa

    Eish - I ordered my Bilsteins on 17 August 2009 and to date do not have them. I had to phone Ted @ Afrishox several times for feedback (It felt like I was trying to sell him something) I had an appointment today to have them installed at last and the rear ones that is allready Bilstein serviced. On arrival I was told that they cannot help me today - that is after I drove 150km to Selby... . I calmly decided that Bilstein will not fit on my car... OME is being imported by Suspension Solutions in Selby and I will get it from them hopefully. Does anyone know where I can get the Bilsteins I have serviced - I am afraid that I will not have a car to drive for a year if I depend on Afrishox to have it serviced...
    Last edited by Christiaan; 2009/12/08 at 07:38 AM.

  2. #2
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    Default

    ~
    Last edited by ctLandy; 2011/05/17 at 10:15 AM.

  3. #3
    4ePajero Guest

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    I imported my Bilsteins from the USA (at 50% of the local price).
    Afrishox were extremely bad in answering my enquiries, which made me decide to import from http://www.shocksandsprings.com/

  4. #4
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    Default

    Just finished communicating with oke from Bilstein in Germany - they are remearkably quick to respond to an internet quiry - this is their response to Ted (Hopefully he wakes up now):


    Hi Ted,

    Please contact this customer and let us know the actions that you have taken to make
    This customer happy again.

    Thank you very much for some information and best regards!

    Martin Hyar
    Sales BU-AM
    ThyssenKrupp Bilstein Tuning GmbH
    Milsper Straße 214
    D-58256 Ennepetal
    Germany
    Phone: +49 2333 791-4527
    Fax: +49 (2333) 791-4790
    mailto: [email protected]

  5. #5
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    4ePajero did you install shocks and springs or only shocks?

  6. #6
    4ePajero Guest

    Default

    Quote Originally Posted by Christiaan View Post
    4ePajero did you install shocks and springs or only shocks?
    Shocks only.

  7. #7
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    This is an alternate supplier of Bilstein in South Africa:



    Thank you very much for your Email and your interest in BILSTEIN products.

    First of all I'd like to excuse the bad service of Afrishox. But it is good that you inform us about this bad service.

    Please be so kind and contact our other sales partner in South Africa, Imcomex

    IMCOMEX
    14 Jakaranda Street
    Hennopspark, Centurion
    0043 Pretoria
    Contact person: Hugo, Email: [email protected] or
    Margaret Ferreira, Email: [email protected]

    If you have any questions please feel free to contact me

    Thank you very much!

    Mit freundlichen Grüßen / Best regards,
    Jessica Wacker
    Vertrieb Innendienst BU-AM
    ThyssenKrupp Bilstein Tuning GmbH
    Milsper Straße 214
    D-58256 Ennepetal
    Germany
    Phone: +49 2333 791-4899
    Fax: +49 (2333) 791-4422
    mailto: [email protected]

  8. #8
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    Good show! Hopefully Ted will wake up or dissappear altogether.

    Don't you just hate it when people promise good service and then nothing happens? Had it twice this week with "reputable" companies. Had to seriously lose my temper and threaten them with all kinds of bad things before they changed their tune.

    Why do we always have to go to extreme measures just to get normal service?

  9. #9
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    Ted has been like this for years, heaven knows how he is still in business. He certainly won't get my business ever again.

  10. #10
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    Quote Originally Posted by Christiaan View Post
    This is an alternate supplier of Bilstein in South Africa:



    Thank you very much for your Email and your interest in BILSTEIN products.

    First of all I'd like to excuse the bad service of Afrishox. But it is good that you inform us about this bad service.

    Please be so kind and contact our other sales partner in South Africa, Imcomex

    IMCOMEX
    14 Jakaranda Street
    Hennopspark, Centurion
    0043 Pretoria
    Contact person: Hugo, Email: [email protected] or
    Margaret Ferreira, Email: [email protected]

    If you have any questions please feel free to contact me

    Thank you very much!

    Mit freundlichen Grüßen / Best regards,
    Jessica Wacker
    Vertrieb Innendienst BU-AM
    ThyssenKrupp Bilstein Tuning GmbH
    Milsper Straße 214
    D-58256 Ennepetal
    Germany
    Phone: +49 2333 791-4899
    Fax: +49 (2333) 791-4422
    mailto: [email protected]
    Hierdie ou is ook nie groot op e-pos antwoord nie! Ek het al Maandag oggend vir hom een gestuur en wag nog vir 'n antwoord.
    Everything is a hammer.
    Unless it is a screw driver.

    Then it it a chisel.

  11. #11
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    Well we will see, apparently my shocks are now really here and ready for installation. Going to fit them on Thursday and service the rear ones. Having mixed feelings but am positive that something good will happen. I am not sure if it was Bilstein Germany or what that made Ted get the shocks ready in 2 weeks where it was not possible three months before... If it was my business I would have been worried. Some people cause their own ressesion.... Nothing is however impossible and people can change.

  12. #12
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    Ja Uys, ek het ook gebel vir 'n kwotasie voor verlede week en nog niks gehoor nie...

  13. #13
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    My Bilsteins are fitted I must say amazing shocks!!
    Seems Ted is struggling to get Bilsteins from Germany as we tried ordering another set for a friend, but the system shows no stock in Germany??
    Many excuses - whatever, I have my shocks now and Ted is building shocks for my friend from parts, hopefully within the next week so at least Ted is trying.

    Although this is not the route I want to take everytime I want to get shocks fitted to my car.

  14. #14
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    Default Shocks

    Quote Originally Posted by Christiaan View Post
    Eish - I ordered my Bilsteins on 17 August 2009 and to date do not have them. I had to phone Ted @ Afrishox several times for feedback (It felt like I was trying to sell him something) I had an appointment today to have them installed at last and the rear ones that is allready Bilstein serviced. On arrival I was told that they cannot help me today - that is after I drove 150km to Selby... . I calmly decided that Bilstein will not fit on my car... OME is being imported by Suspension Solutions in Selby and I will get it from them hopefully. Does anyone know where I can get the Bilsteins I have serviced - I am afraid that I will not have a car to drive for a year if I depend on Afrishox to have it serviced...
    Try Len Dockray on 0826529861, i believe he is importing them now after Ted gave him as well.

  15. #15
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    Default Bilstein Shocks

    Quote Originally Posted by KTM KID View Post
    Try Len Dockray on 0826529861, i believe he is importing them now after Ted gave him as well.

    Thank you for this number I will contact him ASAP.My syncro is fitted all round with Bilsteins and the left front started leaking ,I have contacted Ted and received all the usual promises and will not ever try to support him again.

    I believe that it can be serviced ,is this true ?

    Regards

    Andre

  16. #16
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    Have decided to remove my previous post as Bilstein Germany and Afrishox have done their best to now resolve my issue.

    Shocks should be fitted tomorrow morning after special air frieght was arranged. I am glad that my initial faith in Ted and Afrishox has now been restored. Should be able to test the Bilsteins in Namibia later in the week .......

    Have made sure that Ted is aware of this post as well to ensure he has the opportunity to address the negative perceptions there are out there about his company's service levels.
    Last edited by seank; 2009/11/29 at 05:33 PM. Reason: Afrishox have done their best to resolve the outstanding order issue

  17. #17
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    What do they cost on average to refurbish? Problem is when your shocks are stuffed you got to sit without a vehicle when they refurbish them unless you keep spares or something.
    '18 Hilux 2.8 Auto 4wd
    '19 Fortuner 2.8 Auto 4wd

  18. #18
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    So, I guess waiting in excess of 6 months for a custom built set from him is parr for the course?

    He does allot of work for the racing guys, servicing and set-ups and new sets. Everytime a major race comes up on the calender you can for get any movement

    I will call again and mention this thread and see if it can help me get my set-up finished!

    EbenH.

  19. #19
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    So, it's now been 8 months waiting for my shocks from Ted, although they are designed from scratch and with very tight length specs making use of remote canisters to get what I need. But still, I have had every excuse in the book!

    AND THEN HE GIVES MY SHOCKS TO SOMEONE ELSE!!!!!!

    If you own a P38 and live in Nelspruit and got yourself a nice set of custom Bilsteins from Ted .......... I hope your ABS modulator breaks.

    Obviously you threatened him more than I did

    Any alternative suggestions for:
    10" travel shock with a 13" compressed spec
    and a
    8" travel shock with a 12" compressed spec?

    EbenH.

  20. #20
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    Anyone thinking of fitting Bilstein shocks to their vehicle take note:

    After battling for many months to get the set I had paid for, I was eventually helped and had the set fitted ..... but,

    the front shocks failed completely (seals leaking) over a year ago, at the time they had been in the vehicle for 3 months - I am still waiting for the replacement units from Afrishox some 13 months later. I have sent countless emails to Ted as well as responsible persons at Thyssen Krupp (Bilstein manufacturers) to no avail.

    All I have had is empty promises.......

    I am now forced to take legal action to get resolution.

    Cheers

    Sean
    Last edited by seank; 2011/04/17 at 01:50 PM. Reason: typos

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