OEM bully behaviour

[Hooly]

Today I visited the Kia Roodepoort branch to get a quote on brake pads for my 2021 Sorento. Upon receiving the quote I ask the salesman for the part number. He tells me that customers are not allowed to have the part number. Needless to say I was instantly p1553d off! I then made him call the manager who then (with a very arrogant attitude) asked what I needed it for. I told him that I wanted to check if the price was reasonable. Again he refused to give the the info. I then informed him that I will lay a complaint at the MIO. On my way to the door he shouts at me (in a passive aggressive manner) to "have a nice day".

1. All this idiot achieved was to loose me as a client to their business for good.
2. I immediately loged a complaint to the motor industry ombudsman.

In all fairness as a customer who bought an expensive vehicle from them am I not entitled to have information on it for spares? I am in the financial industry and I am obligated to provide clients all information on the products they purchase from me. Does this not apply to other industries?

By trying to withhold information like this they are deliberately applying anti-competitive tactics.

As far as I am aware the law has been passed that allows a person to have their vehicle serviced at an independent provider without affecting the warranty? Not that I would do this while it's still under a service plan anyway.

[TwinDisco]

and here I thought for a moment KIA was in the guns bussiness ;-)

[Alwyn777]

FWIW, give Kia Centurion a call. Their service is top-notch and has been like that for years. I'm sure they'll assist you.
Those individuals you dealt with seem like proper clowns - phone the dealer principal and inform him/her as well?

[Prof]

Arms & Ammo section?

You planning something about your issue?

[Estee]

Today I visited the Kia Roodepoort branch to get a quote on brake pads for my 2021 Sorento. Upon receiving the quote I ask the salesman for the part number. He tells me that customers are not allowed to have the part number. Needless to say I was instantly p1553d off! I then made him call the manager who then (with a very arrogant attitude) asked what I needed it for. I told him that I wanted to check if the price was reasonable. Again he refused to give the the info. I then informed him that I will lay a complaint at the MIO. On my way to the door he shouts at me (in a passive aggressive manner) to "have a nice day".

1. All this idiot achieved was to loose me as a client to their business for good.
2. I immediately lodged a complaint to the motor industry ombudsman.

In all fairness as a customer who bought an expensive vehicle from them am I not entitled to have information on it for spares? I am in the financial industry and I am obligated to provide clients all information on the products they purchase from me. Does this not apply to other industries?

By trying to withhold information like this they are deliberately applying anti-competitive tactics.

As far as I am aware the law has been passed that allows a person to have their vehicle serviced at an independent provider without affecting the warranty? Not that I would do this while it's still under a service plan anyway.

Is that the one along Ontdekkers, across from the Mahindra?

[Let's Play]

I don't see a Kia in your signature block

[Andre N]

A) Part number not on the Quote ? Other dealers I used to deal with, the Part description and number usually appeared on the Quote.

B) Why not just ask Midas/Autozone for a price on brakes pads for a <Insert Make and Model of Vehicle here> like the rest of us do. They'll look up whatever they need to in their Catalogs/PC's.

Had a good chuckle at you laying a complaint at the MIO. Really would like to know if anything ever comes of that.

[WillieJimny]

Hooly

On your way to Kia on Ontdekkers is Graaff Brakes, right there by the weekend robot.
The owner George is a client of ours. Go pay him a visit and tell him Willie from Suzuki sent you.

[Hooly]

and here I thought for a moment KIA was in the guns bussiness ;-)

Maybe they and the guys in the gun business have the same owners or something- treat their customers like idiots.

[Hooly]

Arms & Ammo section?

You planning something about your issue?

Oops, honest mistake, I think my phone app defaulted to the section of my previous post. Come to think of it........

[Hooly]

I don't see a Kia in your signature block

I should fix that!

[Hooly]

A) Part number not on the Quote ? Other dealers I used to deal with, the Part description and number usually appeared on the Quote.

B) Why not just ask Midas/Autozone for a price on brakes pads for a <Insert Make and Model of Vehicle here> like the rest of us do. They'll look up whatever they need to in their Catalogs/PC's.

Had a good chuckle at you laying a complaint at the MIO. Really would like to know if anything ever comes of that.

They deliberately don't put it on the quote the manager even pointed it out!

I came right at Goldwagen down the road, no effort.

Maybe I should have just left Kia and said nothing, but the attitude from some of these big group business just stink and they should b called out for it.

[Hooly]

Hooly

On your way to Kia on Ontdekkers is Graaff Brakes, right there by the weekend robot.
The owner George is a client of ours. Go pay him a visit and tell him Willie from Suzuki sent you.

Dankie Willie ek het die bord raak gesien toe ek terug gery het huistoe, maar ek het sommer by Goldwagen reggekom en toe by die Supaquick by Valleyview dit laat insit. Maar ek sal Graaf Brakes in gedagte hou vir die volgende keer. My Jeep Renegade sal ook seker due wees in die nabye toekeoms.

P.S die remskoene wat ek ingesit het was Febi Bilsteins hulle was R1500 goedkoper as by die agente. Sal sien hoe hulle perform.

Die kicker is die manager by Kia wou my 15% afslag gee, so nog steeds R1000 duurder en dis sonder fitment. Hy kan die 15% in sy gat druk!

[4ePajero]

Dankie Willie ek het die bord raak gesien toe ek terug gery het huistoe, maar ek het sommer by Goldwagen reggekom en toe by die Supaquick by Valleyview dit laat insit. Maar ek sal Graaf Brakes in gedagte hou vir die volgende keer. My Jeep Renegade sal ook seker due wees in die nabye toekeoms.

P.S die remskoene wat ek ingesit het was Febi Bilsteins hulle was R1500 goedkoper as by die agente. Sal sien hoe hulle perform.

Die kicker is die manager by Kia wou my 15% afslag gee, so nog steeds R1000 duurder en dis sonder fitment. Hy kan die 15% in sy gat druk!

Febi Bilstein is top kwaliteit.

[FourStroke]

Take my MIL's Picanto to Kia Paarden Eiland.

Refuse to service without changing overpriced cabin filter.
Now I am already there and have taken a morning to drop car off .

Fine. Proceed.
But, they have lost 3 services since that one.

[Veneficus]

Hooly also add this on hellopeter

So that more people are aware of what they do
And maybe email Kia's head office and advise them on what happened

KIA SA might not be as happy about how the branch and its manager treated you
But if it is their policy they will inform you and then you can add that here and on hello peter

Checking on hello peter I see Kia Roodepoort is already working on their reputation
https://www.hellopeter.com/kia-roodeport

[Hooly]

Hooly also add this on hellopeter

So that more people are aware of what they do
And maybe email Kia's head office and advise them on what happened

KIA SA might not be as happy about how the branch and its manager treated you
But if it is their policy they will inform you and then you can add that here and on hello peter

Checking on hello peter I see Kia Roodepoort is already working on their reputation
https://www.hellopeter.com/kia-roodeport

Thanks I will definitely so that. I think its high time these big companies should learn that they cannot treat their own customers with contempt, without any repercussions.

[Peter Betts]

Hooly also add this on hellopeter

So that more people are aware of what they do
And maybe email Kia's head office and advise them on what happened

KIA SA might not be as happy about how the branch and its manager treated you
But if it is their policy they will inform you and then you can add that here and on hello peter

Checking on hello peter I see Kia Roodepoort is already working on their reputation
https://www.hellopeter.com/kia-roodeport

Living Proof why I dont touch such Brands

[Graham]

That ‘have a nice day’ would make my blood boil for days afterwards. He got the last word in. That kills me!

[4ePajero]

Living Proof why I dont touch such Brands

This is not about the brand, but a specific agent.
There are bad agents for ALL the brands.
In this thread good Kia agents were mentioned.