Page 1 of 5 1 2 3 4 5 LastLast
Results 1 to 20 of 96
  1. #1
    Join Date
    Feb 2021
    Location
    Mazowe
    Age
    44
    Posts
    31
    Thanked: 25

    Default Leatherman Disappointment

    Good day to All,

    I recently purchased a new Leatherman, a Charge + Titanium. This is probably the 10th Leatherman I have owned over the years, everywhere I go I sing Leatherman's praises.

    Honestly, I am in the bush a lot and my Leatherman works hard, it does real work and I rely on it as an essential tool, one which you will rarely see me without (I got married wearing my Leatherman). I have used my Leatherman to do jobs that I suppose some can only imagine and I think they are brilliant pieces of equipment... until recently.

    I bought this most recent Leatherman as my last one finally had to be retired after years of good service. My only gripe (until now) was that I have nowhere nearby to have my multitool serviced or repaired.

    My complaint is this; recently I was on a job in the field and I was cutting some 1.6mm tying wire (the very soft wire) with my new Leatherman, imagine my absolute shock when after only the 3rd or 4th cut I noticed the wire cutters looked like old teeth that had been chewing on rocks for a lifetime! Seriously, what rubbish steel has Leatherman used to make these cutters? I'm not even trying to be funny here, I am extremely disappointed. It gives me serious concerns about the integrity of the entire tool, not to mention Leatherman as a company... I feel like maybe they are going the way of so many companies that finally fail due to cutting corners and compromising on quality in order to increase profit margins!

    I've tried emailing Leatherman but with no joy. My point with posting this here is to find out who I can complain to in the hopes this can be resolved. I am really concerned that another quality product is not one any more!? Buyers beware!

    Please see pictures attached.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	IMG_20220709_152738.jpg 
Views:	1335 
Size:	202.0 KB 
ID:	663005   Click image for larger version. 

Name:	IMG_20220709_152747.jpg 
Views:	837 
Size:	203.2 KB 
ID:	663006   Click image for larger version. 

Name:	IMG_20220709_152936.jpg 
Views:	697 
Size:	248.0 KB 
ID:	663007  

  2. The Following 2 Users Say Thank You to JoshMos For This Useful Post:


  3. #2
    Join Date
    Feb 2008
    Location
    Centurion
    Age
    47
    Posts
    13,289
    Thanked: 5862

    Default Re: Leatherman Disappointment

    It looks like you have the new serrated wire cutter!
    Everything is a hammer.
    Unless it is a screw driver.

    Then it it a chisel.

    083 399 2046

  4. #3
    Join Date
    Oct 2021
    Location
    Greyton
    Posts
    1,693
    Thanked: 5704

    Default Re: Leatherman Disappointment

    Contact these guys, I believe they are the official distributor in SA

    Click image for larger version. 

Name:	Capture.PNG 
Views:	356 
Size:	25.4 KB 
ID:	663008

    2020 Isuzu D-Max 250 X-Rider D/C 4x4
    Ex: 2017 Jimny & F800gs Adventure

    A man who lacks purpose distracts himself with pleasure.

  5. The Following 7 Users Say Thank You to PJ SA For This Useful Post:


  6. #4
    Join Date
    Jul 2014
    Location
    Pretoria
    Age
    50
    Posts
    2,160
    Thanked: 4444

    Default Re: Leatherman Disappointment

    Perhaps, the company, as you mentioned, decided screw this quality stuff, and proudness and lets go for the bottom line - perhaps these are even now made in china, as almost all good brands of the U S of A has done and thus the quality is not there anymore.
    Last edited by WAJ; 2022/07/26 at 07:13 AM.
    Willem


    Ford Ranger 2.2 XLS D/C

    Toyotota Rav4 4 door - rooi gevaar

  7. #5
    Join Date
    Jan 2012
    Location
    durban
    Age
    61
    Posts
    2,251
    Thanked: 3402

    Default Re: Leatherman Disappointment

    Looks like they got the heat treatment wrong. It looks like a replaceable insert so you should be able to replace the cutting edge or even make your own if you cant get them. Quite a clever design to be able to replace it . Ive never owned one but some thought was put into a tool that is meant to be a tool and not a cheap throw away gimmick.

  8. The Following User Says Thank You to plunger For This Useful Post:


  9. #6
    Join Date
    Aug 2011
    Location
    Brackenfell
    Age
    41
    Posts
    2,942
    Thanked: 1138

    Default Re: Leatherman Disappointment

    Awesome tool has been good with service in the past. Although Leatherman policy has changed a bit. Used to be a lifetime of the tool warantee. Now you pay for certain repairs. I have always sent my knife and wingman in for service + replace parts once a year.

    I have a Wingman. After the last service I also noticed the cutter is absolute rubbish. Only cut soft wire. The pliers are brilliant.

  10. The Following 2 Users Say Thank You to Dwayne P For This Useful Post:


  11. #7
    Join Date
    Feb 2012
    Location
    Sedgefield
    Age
    70
    Posts
    1,892
    Thanked: 1529

    Default Re: Leatherman Disappointment

    Those cutters are replaceable. Awesome Tools will do it, my last Leatherman service at Nampo they just gave me a new 300 Supertool. Old one went into the museum.
    2018 Hilux Dakar fully kitted.
    2016 Metalian Parthian
    2021 Suzuli Swift 1.2 GLX Swambo's shopping trolley.

  12. The Following 2 Users Say Thank You to pwgg For This Useful Post:


  13. #8
    Join Date
    Sep 2011
    Location
    Ellisras
    Age
    42
    Posts
    349
    Thanked: 89

    Default Re: Leatherman Disappointment

    Quote Originally Posted by PJ SA View Post
    Contact these guys, I believe they are the official distributor in SA

    Click image for larger version. 

Name:	Capture.PNG 
Views:	356 
Size:	25.4 KB 
ID:	663008
    Not just Leatherman. I sent in 2 LED Lenser lights that stopped working and they replaced them with 2 new ones out the box
    Series III Landy. Exo Rollcage. RD28 and 35" tyres
    2012 Isuzu KB 300 Lx Extended Cab

  14. The Following 3 Users Say Thank You to fransjcloete For This Useful Post:


  15. #9
    Join Date
    Oct 2009
    Location
    Kempton Park
    Age
    42
    Posts
    3,183
    Thanked: 6841

    Default Re: Leatherman Disappointment

    Take it to trappers or outdoor warehouse. They send it away and repair it for free. I bought a wave about 15 years ago. Had it replaced twice already and last time they repaired all the broken bits and upgraded my wire cutters to the replaceable tips. Basically on my 4th "new" one since I got it. All repairs were free. Paid only R999 for it back then.

  16. The Following 3 Users Say Thank You to LandyLove For This Useful Post:


  17. #10
    Join Date
    Oct 2010
    Location
    Port Nolloth
    Age
    71
    Posts
    1,444
    Thanked: 1058

    Default Re: Leatherman Disappointment

    Quote Originally Posted by PJ SA View Post
    Contact these guys, I believe they are the official distributor in SA

    Click image for larger version. 

Name:	Capture.PNG 
Views:	356 
Size:	25.4 KB 
ID:	663008
    A bit OT but they are also warranty exchange for Stanley flasks. Was there yesterday, super helpful people ��
    Seem to be renovating so signs say no walk ins for now but having just driven down from Port Nolloth I think they took pity on me. Suggest you call them before pitching up
    Last edited by Keith Newnham; 2022/07/26 at 08:01 AM.
    2004 Facelift Disco 2 - Raine - sold
    2006 Defender 110 csw - Jaeger

    "Land Rovers don't get stuck, people do, so always look before you leap and if you're unsure, don't do it" Chris Horne

    Too busy searching for brownies to go anywhere, but some of the places these guys hide are as good as a holiday

  18. The Following 3 Users Say Thank You to Keith Newnham For This Useful Post:


  19. #11
    Join Date
    Feb 2007
    Location
    Melkbosstrand
    Posts
    1,150
    Thanked: 208

    Default Re: Leatherman Disappointment

    Quote Originally Posted by JoshMos View Post
    Good day to All,

    I recently purchased a new Leatherman, a Charge + Titanium. This is probably the 10th Leatherman I have owned over the years, everywhere I go I sing Leatherman's praises.

    Honestly, I am in the bush a lot and my Leatherman works hard, it does real work and I rely on it as an essential tool, one which you will rarely see me without (I got married wearing my Leatherman). I have used my Leatherman to do jobs that I suppose some can only imagine and I think they are brilliant pieces of equipment... until recently.

    I bought this most recent Leatherman as my last one finally had to be retired after years of good service. My only gripe (until now) was that I have nowhere nearby to have my multitool serviced or repaired.

    My complaint is this; recently I was on a job in the field and I was cutting some 1.6mm tying wire (the very soft wire) with my new Leatherman, imagine my absolute shock when after only the 3rd or 4th cut I noticed the wire cutters looked like old teeth that had been chewing on rocks for a lifetime! Seriously, what rubbish steel has Leatherman used to make these cutters? I'm not even trying to be funny here, I am extremely disappointed. It gives me serious concerns about the integrity of the entire tool, not to mention Leatherman as a company... I feel like maybe they are going the way of so many companies that finally fail due to cutting corners and compromising on quality in order to increase profit margins!

    I've tried emailing Leatherman but with no joy. My point with posting this here is to find out who I can complain to in the hopes this can be resolved. I am really concerned that another quality product is not one any more!? Buyers beware!

    Please see pictures attached.
    Same story with my wave+...
    Amarok V6 TDI - Extreme
    ATM Stage 2 ECU software
    ATM Stage 2 Gearbox software
    SMD 3" Free flow Exhaust
    250kw/820nm

  20. The Following User Says Thank You to jonoB For This Useful Post:


  21. #12
    Join Date
    Nov 2016
    Location
    Cape Town
    Age
    39
    Posts
    885
    Thanked: 1121

    Default Re: Leatherman Disappointment

    Quote Originally Posted by JoshMos View Post
    Good day to All,

    I recently purchased a new Leatherman, a Charge + Titanium. This is probably the 10th Leatherman I have owned over the years, everywhere I go I sing Leatherman's praises.

    Honestly, I am in the bush a lot and my Leatherman works hard, it does real work and I rely on it as an essential tool, one which you will rarely see me without (I got married wearing my Leatherman). I have used my Leatherman to do jobs that I suppose some can only imagine and I think they are brilliant pieces of equipment... until recently.

    I bought this most recent Leatherman as my last one finally had to be retired after years of good service. My only gripe (until now) was that I have nowhere nearby to have my multitool serviced or repaired.

    My complaint is this; recently I was on a job in the field and I was cutting some 1.6mm tying wire (the very soft wire) with my new Leatherman, imagine my absolute shock when after only the 3rd or 4th cut I noticed the wire cutters looked like old teeth that had been chewing on rocks for a lifetime! Seriously, what rubbish steel has Leatherman used to make these cutters? I'm not even trying to be funny here, I am extremely disappointed. It gives me serious concerns about the integrity of the entire tool, not to mention Leatherman as a company... I feel like maybe they are going the way of so many companies that finally fail due to cutting corners and compromising on quality in order to increase profit margins!

    I've tried emailing Leatherman but with no joy. My point with posting this here is to find out who I can complain to in the hopes this can be resolved. I am really concerned that another quality product is not one any more!? Buyers beware!

    Please see pictures attached.
    Mine has done this too.

    Dented it cutting open a slide lock from Kruger last week.

    Cant believe that little flimsy wire dented the blade.

  22. The Following User Says Thank You to JadeDsantos For This Useful Post:


  23. #13
    Join Date
    May 2016
    Location
    East London
    Age
    73
    Posts
    4,999
    Thanked: 10161

    Default Re: Leatherman Disappointment

    The obvious question is whether this is in fact a genuine Leatherman.
    There are cheap fake imitations circulating.
    2003 Mitsubishi Pajero 3.2 Di-d LWB

  24. The Following 2 Users Say Thank You to 4ePajero For This Useful Post:


  25. #14
    Join Date
    Nov 2016
    Location
    Cape Town
    Age
    39
    Posts
    885
    Thanked: 1121

    Default Re: Leatherman Disappointment

    Quote Originally Posted by 4ePajero View Post
    The obvious question is whether this is in fact a genuine Leatherman.
    There are cheap fake imitations circulating.
    Mine is 100%, as its been serviced and replaced before by the distributor here in Jozi.

  26. #15
    Join Date
    Jun 2014
    Location
    Cape Town
    Posts
    3,963
    Thanked: 1976

    Default Leatherman Disappointment

    Quote Originally Posted by PJ SA View Post
    Contact these guys, I believe they are the official distributor in SA

    Click image for larger version. 

Name:	Capture.PNG 
Views:	356 
Size:	25.4 KB 
ID:	663008
    These are the guys, send your old one with the new one and both will come back with anything broken or worn replaced free of charge
    Last edited by Skylark; 2022/07/26 at 11:01 AM.

  27. The Following 2 Users Say Thank You to Skylark For This Useful Post:


  28. #16
    Join Date
    Aug 2017
    Location
    Port Elizabeth
    Age
    42
    Posts
    198
    Thanked: 356

    Default Re: Leatherman Disappointment

    You will only ever have to buy 1 leather man in your life.

    I got one a a gift when i turned 18, and bought myself when in my early 20s. (wave2 - The best quality )

    I still have both of them, sort of, they have been replaced many times over the last few years. No questions asked, they might tell you to clean your knife after prying frozen pilchards apart with your blade and sending it to them in a wrapped container for repair

    Send it off to Awesome tools in Cape Town, and they will REPLACE it for you.

  29. The Following 3 Users Say Thank You to Vormoto For This Useful Post:


  30. #17
    Join Date
    Dec 2017
    Location
    East London
    Age
    59
    Posts
    212
    Thanked: 1149

    Default Re: Leatherman Disappointment

    Disappointed for the quality of those blades, but please do keep buying leatherman, they are awesome in terms of after care for customers.
    I rather stupidly used my sons leatherman to baton a piece of wood . Unsurprisingly the blade became a little loose.
    I took the tool to Cape Union Mart, explaining exactly what I had done and requesting repair.
    They replaced the five year old knife without any fuss - needless to say I was a little shocked.
    D

  31. The Following 2 Users Say Thank You to IanK For This Useful Post:


  32. #18
    Join Date
    Feb 2021
    Location
    Mazowe
    Age
    44
    Posts
    31
    Thanked: 25

    Default Re: Leatherman Disappointment

    Quote Originally Posted by Uys View Post
    It looks like you have the new serrated wire cutter!
    Yes, that's the one... ha ha!

  33. #19
    Join Date
    Feb 2021
    Location
    Mazowe
    Age
    44
    Posts
    31
    Thanked: 25

    Default Re: Leatherman Disappointment

    Quote Originally Posted by pwgg View Post
    Those cutters are replaceable. Awesome Tools will do it, my last Leatherman service at Nampo they just gave me a new 300 Supertool. Old one went into the museum.
    Thanks! Yes, they are replaceable, but I cut 1.6mm soft wire (bind draad)... how many times will I have to replace them? I have been using Leatherman multitools for serious work for about 16years now, and I have sung their praises... I honestly wouldn't complain if it wasn't necessary. There's something wrong here.

  34. #20
    Join Date
    Feb 2021
    Location
    Mazowe
    Age
    44
    Posts
    31
    Thanked: 25

    Default Re: Leatherman Disappointment

    Quote Originally Posted by WAJ View Post
    Perhaps, the company, as you mentioned, decided screw this quality stuff, and proudness and lets go for the bottom line - perhaps these are even now made in china, as almost all good brands of the U S of A has done and thus the quality is not there anymore.
    This is what I'm worried about! I love these tools... I'm just dissapointed, and concerned that maybe now they are focusing more on becoming a fashion accessory than a useful tool!?

  35. The Following User Says Thank You to JoshMos For This Useful Post:


Page 1 of 5 1 2 3 4 5 LastLast

Tags for this Thread

Bookmarks

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may post attachments
  • You may edit your posts
  •