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  1. #1
    Join Date
    Jan 2013
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    Default CPA - Advice needed with a lemon

    Long story ahead...

    I bought a 2nd hand Mercedes C350 Diesel from a dealer in Edenvale... will withold names for now but its a big dealership not a fly by night next to the road.

    On the way home picked up a couple of faults...

    Engine light came on
    Vibration on the car @ 120
    Brake shudder @120
    Aircon wouldn't adjust from upper to lower etc.
    Wipers not working on intermittent setting- they replaced the windscreen

    The car went back to the dealer, no fighting required, to sort out the issues.

    I received the car back with them stating the engine light just required a reset and test.
    They cant feel the vibration
    The aircon and rain sensor/wipers has been sorted.
    And they skimmed the discs.

    On the way home it started raining and lo and behold wipers not working as they should.

    Car still vibrates... they claim they can't feel it, I stop at a tire shop and have the wheels balanced... all 4 wheels are bent.. And the brake shudder returns within 500kms.

    The car goes back once again for the vibration, send the rims off for repair... get the car back with the vibration now worse than before. And being felt through steering. I noticed the front and rear tires has been swapped. I let them know its still vibrating. Ill bring it back

    Drive the car from the thursday to the sunday... then suddenly the AC stops cooling completely.

    Car goes back for the aircon and the vibration. The car is there for a week when i get feedback the AC pump needs to be reconned. I again need the car. Pick it up friday and arrange for the car to go back on the wednesday as the AC specialist can only help then.

    Car goes back again... I supply Brake disc and pads to cure the shudder, they then quote me labour to fit them... car then stands at the dealership for 2 weeks being repaired. They replace the AC pump and AC condensor. They send the rims back in again for straightening. And they have the people who fitted the windscreen come and check out the windscreen rain sensor for the wipers that don't work.

    I pick up the car 2 weeks later... AC works and I'm assured over a call that they are now driving my car and can't feel a vibration. The wipers also work as they should according to the salesmen.

    So pick up the car and the AC does work as it should... but the car still vibrates and the wipers don't work as they should.

    Give them a call on the way home about the problems and I get told by the salesman that I should rather give the car back cause I'll never be happy.

    I take videos confirming the car still vibrates and the wipers don't work as they should.

    Less than 3 days later... aircon stops working again.

    Im at my wits end with this dealership and car.

    So my real question do I let them try and fix it again...

    OR can I Use the CPA to give the car back and cancel the Deal and finance.

    The have allways been willing to fix it. But I bought the car on the 22nd of december. And the have had the car for more than 5 weeks now in total.

    I can't keep on taking off work to have them try and fix the issues.
    2005 Land Rover Discovery 3 V8 (Will allways end up with an V8)
    1999 Land Rover Discovery 2 V8 (Another one)
    1967 Land Rover Series 2A 3.5 V8 (The Green Machine)
    196? Land Rover Series 2 V8 100" (The Coiler)
    2010 Mercedes C350 CDI (The Daily)

    Ex.
    Discovery 1:TDI and a V8. Discovery 2 V8. Discovery 3 TDV6. Freelander 2 TD4, a C350 CDI and a Subaru Forester XT


  2. #2
    Join Date
    May 2011
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    Default Re: CPA - Advice needed with a lemon

    They've offered to take it back.

    I'd accept their offer.
    Andrew Beuster

    Amarok milk bottle


    "So really , you are not so smart , you are a old Oomie that has to much time on his hands" - Christo Meisenheimer

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  4. #3
    Join Date
    Aug 2020
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    Oasis
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    Default Re: CPA - Advice needed with a lemon

    If you think this is taking much of your time and money, wait till you start to litigate.

    They offered to take the car back. Give them the car.
    Cheers
    Willem Greyling

    "When the wise man points at the moon, the imbecile examines the finger" - Confucius

  5. #4
    Join Date
    Jun 2013
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    Potgietersrus
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    Default Re: CPA - Advice needed with a lemon

    Give the car back. You will never be happy with it.

  6. #5
    Join Date
    Mar 2017
    Location
    Okahandja
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    Default Re: CPA - Advice needed with a lemon

    Give it back.

  7. #6
    Join Date
    Mar 2007
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    Harties Boet
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    Default Re: CPA - Advice needed with a lemon

    Quote Originally Posted by JeandreDiedericks View Post

    I get told by the salesman that I should rather give the car back cause I'll never be happy.
    Its not just me who sees the solution here hey?
    Graham Robertson
    Nissan Patrol 4.8
    Nissan Patrol 3.0 CRD

  8. #7
    Join Date
    Jul 2016
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    Midrand
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    Default Re: CPA - Advice needed with a lemon

    Get your money back. Find another one that isnít a lemon



  9. #8
    Join Date
    Jun 2009
    Location
    Greyton westerncape
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    Default Re: CPA - Advice needed with a lemon

    What is taking you so long? return the car.

  10. #9
    Join Date
    Jan 2013
    Location
    Pretoria
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    Default Re: CPA - Advice needed with a lemon

    Problem is they don't want to cancel the deal with the bank. Telling me it's my problem to cancel the finance with the bank.
    2005 Land Rover Discovery 3 V8 (Will allways end up with an V8)
    1999 Land Rover Discovery 2 V8 (Another one)
    1967 Land Rover Series 2A 3.5 V8 (The Green Machine)
    196? Land Rover Series 2 V8 100" (The Coiler)
    2010 Mercedes C350 CDI (The Daily)

    Ex.
    Discovery 1:TDI and a V8. Discovery 2 V8. Discovery 3 TDV6. Freelander 2 TD4, a C350 CDI and a Subaru Forester XT


  11. #10
    Join Date
    May 2011
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    Default Re: CPA - Advice needed with a lemon

    Quote Originally Posted by JeandreDiedericks View Post
    Problem is they don't want to cancel the deal with the bank. Telling me it's my problem to cancel the finance with the bank.

    And what did the bank say?
    Andrew Beuster

    Amarok milk bottle


    "So really , you are not so smart , you are a old Oomie that has to much time on his hands" - Christo Meisenheimer

  12. #11
    Join Date
    Jun 2009
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    Greyton westerncape
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    Default Re: CPA - Advice needed with a lemon

    If you arranged the finance it is your problem. If they did i assume they will sort it out,either way probably a penalty to pay for early termination.

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  14. #12
    Join Date
    Aug 2008
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    Rangeview Krugersdorp
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    Default Re: CPA - Advice needed with a lemon

    Hope you have Call Recorder ?
    There is no task too simple for some people to complicate !



    Ford Figo 2016

  15. #13
    Join Date
    Aug 2010
    Location
    Pretoria
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    Default Re: CPA - Advice needed with a lemon

    Give it back because there is a reason why all 4 rims is damaged and if you know that maybe you will not want to drive the car any further. Just inform the bank about the reasons you are giving the car back and they will immediately cancel the contract. It sound to me if this vehicle was mis used in the first place by the previous owner.


    2016 Hilux 2.8 GD6 4x4 Dc
    2019 Wildebeest Serengeti

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  17. #14
    Join Date
    Aug 2017
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    Pretoria
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    Default Re: CPA - Advice needed with a lemon

    Quote Originally Posted by JeandreDiedericks View Post
    Problem is they don't want to cancel the deal with the bank. Telling me it's my problem to cancel the finance with the bank.
    Call the bank and tell them the dealership took the car back on CPA terms. They'll get their money back from the bank, simple, and it shouldn't cost you a cent.

  18. The Following User Says Thank You to Toxxyc For This Useful Post:


  19. #15
    Join Date
    Jan 2013
    Location
    Pretoria
    Age
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    Default Re: CPA - Advice needed with a lemon

    Quote Originally Posted by mike cullen View Post
    If you arranged the finance it is your problem. If they did i assume they will sort it out,either way probably a penalty to pay for early termination.
    They arranged finance but the manager at the dealer says they can't cancel the finance.

    Awaiting a reply from MFC.
    2005 Land Rover Discovery 3 V8 (Will allways end up with an V8)
    1999 Land Rover Discovery 2 V8 (Another one)
    1967 Land Rover Series 2A 3.5 V8 (The Green Machine)
    196? Land Rover Series 2 V8 100" (The Coiler)
    2010 Mercedes C350 CDI (The Daily)

    Ex.
    Discovery 1:TDI and a V8. Discovery 2 V8. Discovery 3 TDV6. Freelander 2 TD4, a C350 CDI and a Subaru Forester XT


  20. #16
    Join Date
    Jan 2013
    Location
    Pretoria
    Age
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    Posts
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    Thanked: 208

    Default Re: CPA - Advice needed with a lemon

    Quote Originally Posted by JeandreDiedericks View Post
    OR can I Use the CPA to give the car back and cancel the Deal and finance.

    The have allways been willing to fix it. But I bought the car on the 22nd of december. And the have had the car for more than 5 weeks now in total.

    I can't keep on taking off work to have them try and fix the issues.

    Just about 3 weeks later after the original post the deal is Finally Cancelled.

    Took some threats and a letter from a Lawyer, must Admit MFC was very helpfull in the cancellation and unwinding of the deal.

    Now to find a new daily driver
    2005 Land Rover Discovery 3 V8 (Will allways end up with an V8)
    1999 Land Rover Discovery 2 V8 (Another one)
    1967 Land Rover Series 2A 3.5 V8 (The Green Machine)
    196? Land Rover Series 2 V8 100" (The Coiler)
    2010 Mercedes C350 CDI (The Daily)

    Ex.
    Discovery 1:TDI and a V8. Discovery 2 V8. Discovery 3 TDV6. Freelander 2 TD4, a C350 CDI and a Subaru Forester XT


  21. #17
    Join Date
    Sep 2017
    Location
    Jo'Burg
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    Default Re: CPA - Advice needed with a lemon

    Name of dealership please.

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