Frontrunner attitude/customer care??? - Page 2





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  1. #21
    Join Date
    Nov 2016
    Location
    Pretoria
    Posts
    200
    Thanked: 83

    Default Re: Frontrunner attitude/customer care???

    They also asked me for pictures of the rack I want to use. I have a DIY rack and didn't bother sending the pictures just to hear that they will not supply it. Not a great attitude from their side.

    Possible work around is to get rack photos from gumtree or the forum to send to them if they want to be difficult.
    Last edited by coetzer94; 2021/01/22 at 09:51 AM. Reason: spelling

  2. #22
    Join Date
    Sep 2019
    Location
    Johannesburg
    Age
    28
    Posts
    36
    Thanked: 15

    Default Re: Frontrunner attitude/customer care???

    Quote Originally Posted by cainslie View Post
    Sure. But let's say you sell your Isuzu and keep the FR rack. You buy a Toyota and want feet so you can fit your FR rack to your Toyota. They won't do it.

    The result is a company that I wouldn't support because it's clear they don't see me as a long term customer, but rather a cash cow.
    I know from some of my friends who have switched vehicles that Front Runner accommodated the rack onto the new vehicle as long as the tray size was compatible with the new vehicle.
    Land Rover
    Defender 110
    TD5
    @saffaoverland

  3. #23
    Join Date
    Sep 2006
    Location
    Gqeberha
    Age
    49
    Posts
    15,914
    Thanked: 4882

    Default Re: Frontrunner attitude/customer care???

    PLEASE: This is not to turn into a Frontrunner bashing post, but rather for me to measure my way of thinking??
    Sadly it happened.

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