Results 1 to 20 of 20
  1. #1
    Join Date
    Sep 2016
    Location
    SKUKUZA
    Age
    50
    Posts
    16
    Thanked: 0

    Default Botswana Footprints - Bookings

    Hi All

    Is anyone else having problems with their bookings at Botswana Footprints of late?
    Because of Covid 19 we had no choice to mover our 3 week booking in August 2020 to August 2021. This was a very difficult process with many emails and a telephone calls, through footprints but we eventually sorted out dates and bookings and where told that all was confirmed via email but that we needed to pay final deposits to get our vouchers etc. This we did straight away. Since then we have really!! been struggling to get the vouchers and confirmations plus park fee vouchers with excuse after excuse, week after week. We feel very concerned/exposed that after handing over a large sum of money we have no vouchers or security for our booking. If they go out of business which is very possible in the current climate we have nothing at all to show for it.

    Let me know if anyone else is having the same issues.
    Does anyone know who owns Footprints ? or their contact details?

  2. #2
    Join Date
    Sep 2020
    Location
    Cape Town
    Posts
    3
    Thanked: 0

    Default Re: Botswana Footprints - Bookings

    About to pay our deposit to Botswana Footprints so keen to hear any feedback too.

  3. #3
    Join Date
    Jan 2016
    Location
    Golf Park
    Age
    32
    Posts
    532
    Thanked: 246

    Default Re: Botswana Footprints - Bookings

    Booked an payed with them for a trip end of April next year with no issues.
    replies to my mails were within a day.

    however still no vouchers, will follow up and let you know if they come back to me.

  4. #4
    Join Date
    Mar 2015
    Location
    Pretoria
    Age
    48
    Posts
    22
    Thanked: 0

    Default Re: Botswana Footprints - Bookings

    I am having exactly the same problem with my April booking at Mabua that was moved from 2020 to 2021 due to covid.

    This is the reply I keep getting:

    Thank you so much for your email, I am still waiting for confirmations from the operators. I will get back to you.

    I have sent a few mails, with the same reply. Still have a bit of time I guess...

    Regards

  5. #5
    Join Date
    Jan 2016
    Location
    Golf Park
    Age
    32
    Posts
    532
    Thanked: 246

    Default Re: Botswana Footprints - Bookings

    Some feedback after I spoke with the yesterday.
    So its not a Botswana Footprints problem, they simply cant make our payments with national parks because we reside outside of the country.

    DWNP are not taking any payments at the moment( only for residents & citizens) we are not able to pay for your park fees.
    They will start taking payment when the borders are opened and we not sure when they will b opening as the state of Emergency has been extended by six months.

  6. #6
    Join Date
    Apr 2011
    Location
    Ghanzi, Botswana
    Age
    42
    Posts
    2,014
    Thanked: 1156

    Default Re: Botswana Footprints - Bookings

    Quote Originally Posted by Jay_B View Post
    Some feedback after I spoke with the yesterday.
    So its not a Botswana Footprints problem, they simply cant make our payments with national parks because we reside outside of the country.

    DWNP are not taking any payments at the moment( only for residents & citizens) we are not able to pay for your park fees.
    They will start taking payment when the borders are opened and we not sure when they will b opening as the state of Emergency has been extended by six months.
    Hie
    I dont understand here. If its a rescheduled booking, why paying DWNP. Because its just requesting the DWNP to move the bookings from August 2020 to August 2021.
    The DWNP is not taking payments for NEW BOOKINGS yet.

    _______________________________
    2011
    VW Amarok BIturbo TDI 4Motion (SOLD Dec 2020)
    2019 Land Cruiser 79 4.2 S/C
    _______________________________

  7. #7
    Join Date
    Jan 2016
    Location
    Golf Park
    Age
    32
    Posts
    532
    Thanked: 246

    Default Re: Botswana Footprints - Bookings

    Quote Originally Posted by PAT n WOLF View Post
    Hie
    I dont understand here. If its a rescheduled booking, why paying DWNP. Because its just requesting the DWNP to move the bookings from August 2020 to August 2021.
    The DWNP is not taking payments for NEW BOOKINGS yet.
    Mine is for new bookings, i am not sure about previous bookings been rescheduled.

  8. #8
    Join Date
    Sep 2020
    Location
    Cape Town
    Posts
    3
    Thanked: 0

    Default Re: Botswana Footprints - Bookings

    Very happy with the service to-date. Quick to reply and bookings made for May 2021.

  9. #9
    Join Date
    Apr 2016
    Location
    Polokwane
    Age
    45
    Posts
    70
    Thanked: 21

    Default Re: Botswana Footprints - Bookings

    Quote Originally Posted by NealFarrell View Post
    Very happy with the service to-date. Quick to reply and bookings made for May 2021.
    Are you referring to the new booking made now since DWNP indicated that they don't take new bookings till further notice.

  10. #10
    Join Date
    Jan 2016
    Location
    Golf Park
    Age
    32
    Posts
    532
    Thanked: 246

    Default Re: Botswana Footprints - Bookings

    So I got confirmation last week that our bookings have been done with National Parks for end of April, they were busy finalizing all the vouchers.

    Now I just hope boarders open in time.

  11. #11
    Join Date
    Apr 2016
    Location
    Polokwane
    Age
    45
    Posts
    70
    Thanked: 21

    Default Re: Botswana Footprints - Bookings

    Quote Originally Posted by Jay_B View Post
    So I got confirmation last week that our bookings have been done with National Parks for end of April, they were busy finalizing all the vouchers.Now I just hope boarders open in time.
    Morning JAY BHow many days did they take to process payments after you have sent them the Credit Card Authorization form. I

  12. #12
    Join Date
    Jan 2016
    Location
    Golf Park
    Age
    32
    Posts
    532
    Thanked: 246

    Default Re: Botswana Footprints - Bookings

    Quote Originally Posted by Rustic Camp View Post
    Morning JAY BHow many days did they take to process payments after you have sent them the Credit Card Authorization form. I
    Hi, I did and EFT not the credit card option.
    Made payment 11 Sept
    They acknowledged payment 14 Sept

  13. #13
    Join Date
    Jun 2010
    Location
    Pretoria
    Age
    64
    Posts
    316
    Thanked: 35

    Default Re: Botswana Footprints - Bookings

    We also made bookings for Mabua for Aug/Sept 2020 through them. Due to Covid we had to move this to March 2021. Through the whole process the service was a bit erratic - sometimes good and sometimes slow. Right now we have been sent scanned copies of our vouchers, but the hard copies still has not arrived. I'm trying to find out if it has actually been sent, but I'm starting to get slightly nervous as the date comes closer.

    This current experience is definitely not up to the same standard as previous years.

    Henry

    2010 Navara 2.5 D/C 4x4
    2019 VW T-Cross
    Echo 4

  14. #14
    Join Date
    May 2007
    Location
    Welgelegen, Cape Town
    Age
    58
    Posts
    2,096
    Thanked: 242

    Default Re: Botswana Footprints - Bookings

    Must one have the original vouchers??

    My vouchers were sent via gmail.

    Toyota D4D Legend 45
    Triton Clubcab 2x4 2.5 DID
    Bushlapa Vlooi 652

  15. #15
    Join Date
    Jan 2010
    Location
    Pretoria
    Age
    52
    Posts
    9,172
    Thanked: 5708

    Default Re: Botswana Footprints - Bookings

    You don't need the original vouchers.

    We have entered many parks with the vouchers send via e-mail which I printed. I keep the e-mail on my phone anyway and can show that as well.

    The whole of Botswana's tourism industry and DWNP seem to know that the SA postal service is of no use.
    Christa
    2018 Toyota Fortuner 2.8 GD-6 4x4 AT

    BushLapa 78 Now a Boskruier but with the same Zambia and CKGR bush stripes


  16. #16
    Join Date
    Jan 2020
    Location
    Kidd's Beach
    Posts
    162
    Thanked: 82

    Default Re: Botswana Footprints - Bookings

    Quote Originally Posted by Henryv View Post
    We also made bookings for Mabua for Aug/Sept 2020 through them. Due to Covid we had to move this to March 2021. Through the whole process the service was a bit erratic - sometimes good and sometimes slow. Right now we have been sent scanned copies of our vouchers, but the hard copies still has not arrived. I'm trying to find out if it has actually been sent, but I'm starting to get slightly nervous as the date comes closer.

    This current experience is definitely not up to the same standard as previous years.
    Eavening Henry. As I want to book for next year I was wondering how your plans for your trip are going. Especially with regard to Footprints and bookings etc.

  17. #17
    Join Date
    Apr 2019
    Location
    Midrand
    Posts
    710
    Thanked: 1873

    Default Re: Botswana Footprints - Bookings

    Our experience with them has been very good. We now have everything for our 3 week trip to CKGR and Okavango in June. Good service no issues.

    Cant wait!!!
    Last edited by heyyahhey; 2021/03/05 at 02:10 AM.

  18. The Following User Says Thank You to heyyahhey For This Useful Post:


  19. #18
    Join Date
    Jan 2020
    Location
    Kidd's Beach
    Posts
    162
    Thanked: 82

    Default Re: Botswana Footprints - Bookings

    Quote Originally Posted by heyyahhey View Post
    Our experience with them has been very good. We now have everything for our 3 week trip to CKGR and Okavango in June. Good service no issues.

    Cant wait!!!
    Thanks . I take it you recieved all your documents etc. I would like to use them as per usual as in previous years they have been excellent. Just noticed a few negative comments a few months ago. So this is reassuring.

  20. #19
    Join Date
    Apr 2019
    Location
    Midrand
    Posts
    710
    Thanked: 1873

    Default Re: Botswana Footprints - Bookings

    Quote Originally Posted by Khakibush View Post
    Thanks . I take it you recieved all your documents etc. I would like to use them as per usual as in previous years they have been excellent. Just noticed a few negative comments a few months ago. So this is reassuring.

    yes, all received in good order. There were some delays in them receiving from DNWP, but they kept following up and got them to us. No issues.

  21. The Following User Says Thank You to heyyahhey For This Useful Post:


  22. #20
    Join Date
    Jan 2016
    Location
    Golf Park
    Age
    32
    Posts
    532
    Thanked: 246

    Default Re: Botswana Footprints - Bookings

    I got notification from them last week that our vouchers were ready to be couriered, just received an sms from DHL saying it is on its way.

  23. The Following User Says Thank You to Jay_B For This Useful Post:


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •