Unhappy with Land-Rover specialist workshop





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  1. #1
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    Default Unhappy with Land-Rover specialist workshop

    The past week I had my FL2 serviced at a reputable Land-Rover specialist workshop. It was a major service, oil, filter, then also, cambelt and water pump.

    It was expensive, I'm talking R11K expensive. Beforehand I kindly asked them to keep all the old parts in a box I provided inside the vehicle. I was specifically keen to see the oil filter as I've read some stories about some workshops not replacing them due to the difficult nature to access.

    I phoned the workshop in the afternoon to find out the status of my car and they told me they were just jet-washing it and I can drive over to collect so long.

    When I picked up my vehicle after the service:
    1. It was just as dirty as it was before. I didn't realise at the time, it was late in the afternoon and I just wanted to get home because of traffic. It wasn't washed on the outside nor vacuumed on the inside
    2. I checked my parts box, they only gave me the old cambelt and parts of the water pump they replaced. I don't actually know whether they did replace the oil filter or diesel filter
    3. I just opened my engine bay to plug in a trickle charger, they resprayed the battery terminals, but did a piss poor job, they sprayed over the old spray, the spray is bubbling on the terminals and there is overspray all over my battery



    I have serviced my vehicle there before, so I'm not a new customer. Am I being too critical and expecting too much from having paid R11K and being displeased by these three items listed above?

    EDIT:: before anyone else jumps on the band wagon, no I have not contacted them yet, I am merely asking for advice on whether I am being too critical or not, before I contact them.
    Last edited by bukssaayman; 2020/08/06 at 09:59 AM.

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  3. #2
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    Default Re: Unhappy with Land-Rover specialist workshop

    Have you contacted and spoken to the workshop?
    Always think: Could this be sarcasm?

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  4. #3
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    Default Re: Unhappy with Land-Rover specialist workshop

    Did you take it up with the owner / manager right away or do you intend to rather just bash them on social media?

    Sorry for being quite brash, but I've seen how these threads go.
    It's in pubs where the world's greatest ideas begin.

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    Default Re: Unhappy with Land-Rover specialist workshop

    I know how you feel. I have experienced the same in the past. Why don't you call the outlet and chat to the owner. You might feel much better after a chat with the main guy.

  6. #5
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    Default Re: Unhappy with Land-Rover specialist workshop

    Quote Originally Posted by bigboy529 View Post
    Did you take it up with the owner / manager right away or do you intend to rather just bash them on social media?

    Sorry for being quite brash, but I've seen how these threads go.
    Are you people even reading these threads properly?

    1. You would have noticed that NOWHERE did I mention their name, can you tell me who I am talking about?
    2. I am asking for advice on whether I am being over critical BEFORE I contact them and take this up with them.


    Maybe put on your reading glasses.
    Last edited by bukssaayman; 2020/08/06 at 09:57 AM.

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  8. #6
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    Default Re: Unhappy with Land-Rover specialist workshop

    Quote Originally Posted by Prune View Post
    I know how you feel. I have experienced the same in the past. Why don't you call the outlet and chat to the owner. You might feel much better after a chat with the main guy.
    Yep, I just want to know whether I am not being irrational, and expected too much, before contacting them.

  9. #7
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    Default Re: Unhappy with Land-Rover specialist workshop

    Well, I never expect a dealership to properly wash my car in any case. Most of the times it comes back still fairly dirty. I do however make them responsible for the engine bay. If they mess in there, then they better clean it up. Had it once where BMW serviced my car, and they spilled a bit of oil in the engine bay. Mind you, it wasn't that bad, but the fact that they left it like that angered me. I contacted the service advisor, and they gave me a vallet to apologize. So, in essence, first speak the the service centre, tell them what you are unhappy about, and wait to see what they are willing to do about it.
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  11. #8
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    Default Re: Unhappy with Land-Rover specialist workshop

    Quote Originally Posted by bukssaayman View Post
    Yep, I just want to know whether I am not being irrational, and expected too much, before contacting them.
    On the car wash, a bit, but that's just my personal opinion.

    On the parts missing, or not given back, there you have an issue. You specifically asked for it, why was it not in box or bag ready for you.

    On the overspray and bad spray job in general. If you paid them to sort it out, then yes, take them on. If you didn't, well, how does the saying go, you get what you pay for.
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    Default Re: Unhappy with Land-Rover specialist workshop

    No you are not being irrational
    Always think: Could this be sarcasm?

    André Opperman

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    Default Re: Unhappy with Land-Rover specialist workshop

    I don't understand, you are asking permission from strangers in an open forum whether YOUR unhappiness is worthwhile taking further and complaining to the said workshop??

    Jeez man, complain if you are not happy, and praise them if you are.

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    Default Re: Unhappy with Land-Rover specialist workshop

    I don't think you being overly critical at all...When one pays the money one expects what you pay for..11k is a lot of money..
    Quote Originally Posted by bukssaayman View Post
    Are you people even reading these threads properly?

    1. You would have noticed that NOWHERE did I mention their name, can you tell me who I am talking about?
    2. I am asking for advice on whether I am being over critical BEFORE I contact them and take this up with them.


    Maybe put on your reading glasses.

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  17. #12
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    Default Re: Unhappy with Land-Rover specialist workshop

    Quote Originally Posted by Dewald Posthumus View Post
    I don't understand, you are asking permission from strangers in an open forum whether YOUR unhappiness is worthwhile taking further and complaining to the said workshop??

    Jeez man, complain if you are not happy, and praise them if you are.
    That's because you have limited knowledge on the way humans work. Some people feel guilty complaining, some people don't like confrontation, and so on and so on. I don't think it's that ridiculous to ask. Sometimes people just need a little encouragement.
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  19. #13
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    Default Re: Unhappy with Land-Rover specialist workshop

    Quote Originally Posted by bukssaayman View Post
    Are you people even reading these threads properly?

    1. You would have noticed that NOWHERE did I mention their name, can you tell me who I am talking about?
    2. I am asking for advice on whether I am being over critical BEFORE I contact them and take this up with them.


    Maybe put on your reading glasses.

    I read it carefully yes. But next thing people start asking you who it is, to name and shame so they know where not to go.

    In my opinion in terms of the wash you are expecting too much, I don't even know why dealerships still do this because most of them anyway just do it half arsed.
    In terms of your battery spray, if they charged for it, I would expect them to do a good job and clean up well afterwards.
    It's in pubs where the world's greatest ideas begin.

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    Default Re: Unhappy with Land-Rover specialist workshop

    Lets look at it from the workshop's side.

    They put a leaking oil filter and fuel filter in your car for you to see the old parts, it then leaks black oil and diesel over your seats or carpets?

    Do you think customers will be happy with that?

    Suppose that hey can keep it in a box in the workshop for you, but then again customers will be "that could be from any vehicle, where is mine that you changed?"

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  22. #15
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    Default Re: Unhappy with Land-Rover specialist workshop

    Quote Originally Posted by bigboy529 View Post
    I read it carefully yes. But next thing people start asking you who it is, to name and shame so they know where not to go.

    In my opinion in terms of the wash you are expecting too much, I don't even know why dealerships still do this because most of them anyway just do it half arsed.
    In terms of your battery spray, if they charged for it, I would expect them to do a good job and clean up well afterwards.
    Yet when he called they told him it was being washed. I think it is more the lie that would bother me.

    What else didn’t they do, that they say they did?
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  24. #16
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    Default Re: Unhappy with Land-Rover specialist workshop

    Quote Originally Posted by lizardalpha View Post
    That's because you have limited knowledge on the way humans work. Some people feel guilty complaining, some people don't like confrontation, and so on and so on. I don't think it's that ridiculous to ask. Sometimes people just need a little encouragement.
    That is what you think, my comment was supposed to be the final kick up his backside to give him enough courage to go and complain...

  25. #17
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    Default Re: Unhappy with Land-Rover specialist workshop

    Quote Originally Posted by lizardalpha View Post
    Well, I never expect a dealership to properly wash my car in any case. Most of the times it comes back still fairly dirty. I do however make them responsible for the engine bay. If they mess in there, then they better clean it up. Had it once where BMW serviced my car, and they spilled a bit of oil in the engine bay. Mind you, it wasn't that bad, but the fact that they left it like that angered me. I contacted the service advisor, and they gave me a vallet to apologize. So, in essence, first speak the the service centre, tell them what you are unhappy about, and wait to see what they are willing to do about it.
    but then they must stop lying about washing the vehicle: they told me they were just jet-washing it
    Robert

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  26. #18
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    Default Re: Unhappy with Land-Rover specialist workshop

    Quote Originally Posted by Chris8d View Post
    Lets look at it from the workshop's side.

    They put a leaking oil filter and fuel filter in your car for you to see the old parts, it then leaks black oil and diesel over your seats or carpets?

    Do you think customers will be happy with that?

    Suppose that hey can keep it in a box in the workshop for you, but then again customers will be "that could be from any vehicle, where is mine that you changed?"
    I don't really want to get into this, but there is common sense that you will put the filter in a plastic bag, plenty parts come in a plastic bag that is going to waste, so that can be used. Why do I think about it when I throw away the used filter into the bin.
    Robert

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  28. #19
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    Default Re: Unhappy with Land-Rover specialist workshop

    Quote Originally Posted by Dewald Posthumus View Post
    That is what you think, my comment was supposed to be the final kick up his backside to give him enough courage to go and complain...
    I see. It might backfire though .
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  29. #20
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    Default Re: Unhappy with Land-Rover specialist workshop

    Mark all the parts that they is suppose to replace like the oil filter. Take pictures of the engine bay and the car as proof. The Toyota agency took 2 hours to clean my car and guess what, It was just hosed down and the windows was not cleaned. Seems that is common practice. You pay for work to be done by them and not by you to redo

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