Discovery 4 Overland Worx gets an A++





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  1. #1
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    Default Overland Worx gets an A++

    Thought it prudent to give a huge shout out to Peter, Ian, Ruan and the rest of the Overland Team.

    Briefly, my LR4 (2015) went into limp mode a couple of weeks ago. I took it in to Overland Worx and they treated me like the most important person in the world from the moment I walked through the door.

    Great job done. Well done and speedy recovery Peter.

    Quote Originally Posted by Zapiture View Post
    Love my D4. Tons of joy over the last 6 months. But sheís in for a tapit cover replacement at Overland Works. Thatís painful.
    Last edited by Zapiture; 2019/08/18 at 12:54 PM. Reason: Thread link

    Zapiture,
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  3. #2
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by Zapiture View Post
    Thought it prudent to give a huge shout out to Peter, Ian, Ruan and the rest of the Overland Team.

    Briefly, my LR4 (2015) went into limp mode a couple of weeks ago. I took it in to Overland Worx and they treated me like the most important person in the world from the moment I walked through the door.

    Great job done. Well done and speedy recovery Peter.

    agreed - absolutely top customer service and a pleasure to deal with.

  4. #3
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    Default Re: Overland Worx gets an A++

    What is wrong with Peter?
    Defender 2.8i

    People talking without speaking
    People hearing without listening

  5. #4
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by albertvl View Post
    What is wrong with Peter?
    Taken ill. Sure he will be in ship shape soon.

    Zapiture,
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  6. #5
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by Zapiture View Post
    Taken ill. Sure he will be in ship shape soon.
    Hey there and thanks very much, I am fine and all is well, just a bit of a lung infection and some exploratory testing.
    All good and thanks very much for the praise Quint and Reid.
    Take Care
    Stay frosty (Be alert at all times: We Live in a war zone)

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  8. #6
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by tgwinduna View Post
    Hey there and thanks very much, I am fine and all is well, just a bit of a lung infection and some exploratory testing.
    All good and thanks very much for the praise Quint and Reid.
    My go-to LR service guys! Peter I am glad to hear you are OK.

    Peter is the expert on the new Defender, just allow for an extra 30mins for deliver at their workshop if he is there and he starts on this subject!
    Last edited by TRON; 2019/08/21 at 08:50 AM.

  9. #7
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    Default Re: Overland Worx gets an A++

    come on Peter spill the beans on the new defender, is it time to sell my v8 cruiser.
    2010 d4 v8 hse hers
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  11. #8
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    Default Re: Overland Worx gets an A++

    Iím told by a reliable source (any guesses) that Waterford have a delivery o 4 of them arriving early next year.

  12. #9
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    Default Re: Overland Worx gets an A++

    https://www.youtube.com/watch?v=MskaS6qy-1k

    that's all i can find that's new to me.
    2010 d4 v8 hse hers
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  13. #10
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    Default Re: Overland Worx gets an A++

    I have the following two things on my Defender, do you think a garage should attend to them if requested to?
    1) Leaking front hub
    Click image for larger version. 

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    2) Steerer droparm pivot
    Click image for larger version. 

Name:	drop_arm_pivot.JPG 
Views:	303 
Size:	275.9 KB 
ID:	538084

    Anyway, my Defender was in at OLW and these two things were not even looked at. And this is what my gearbox looked like after an oil change:
    Click image for larger version. 

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    It appears as though they didn't even wipe away the excess oil after the refill.

    It was my first time at OLW and I wasn't at all impressed.
    Last edited by sonething_random; 2019/08/21 at 07:54 PM.
    2007 Land Rover Defender 110 TDI 300 Kalahari

  14. #11
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    Default Re: Overland Worx gets an A++

    Something random

    This is something very random, this is totally unknown to me, I do not know who you are and if this is a bad experience you have endured please please to be so kind to tell me why It is brought to my attention on this post on the forum.

    Was there any attempt that you could have tried to get in touch with me or perhaps Ian to discuss this matter. You have gone into such effort as such to photograph everything in detail I would have loved to be given a chance to remedy your concerns.

    However I am very sorry and I will investigate and revert back to you in person if you dont mind.
    Take Care
    Stay frosty (Be alert at all times: We Live in a war zone)

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  16. #12
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by sonething_random View Post
    I have the following two things on my Defender, do you think a garage should attend to them if requested to?
    1) Leaking front hub
    Click image for larger version. 

Name:	front_left.JPG 
Views:	306 
Size:	332.2 KB 
ID:	538083
    2) Steerer droparm pivot
    Click image for larger version. 

Name:	drop_arm_pivot.JPG 
Views:	303 
Size:	275.9 KB 
ID:	538084

    Anyway, my Defender was in at OLW and these two things were not even looked at. And this is what my gearbox looked like after an oil change:
    Click image for larger version. 

Name:	gearbox oil.JPG 
Views:	318 
Size:	269.3 KB 
ID:	538085
    It appears as though they didn't even wipe away the excess oil after the refill.

    It was my first time at OLW and I wasn't at all impressed.
    Wow! You should have addressed this with Peter first instead of just posting. There may be a simple explanation. Not just one side to a story.
    2020 FJ Cruiser, 2020 Audi Q5S Tdi, 2019 VW Tiguan 4motion 2.0tsi(work vehicle), 2019 FJ Cruiser, Bush Lapa Kewer 2202, Fusion 17 boat-Yamaha FT100hp 4st.

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  18. #13
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    Default Overland Worx gets an A++

    Quote Originally Posted by sonething_random View Post

    It was my first time at OLW and I wasn't at all impressed.
    Life never seems to amaze: two guys use OLW for the first time with two complete different outcomes.

    Sure I too could lament how Peter and I took trip after trip trying to isolate the route cause. After all should it not be easier to do fault finding?

    A different view should be to appreciate the partnership between OLW and itís customers who enjoy the passion for the LR brand. Thatís certainly what I experienced in truckloads.

    Peter, again, thanks for the dedicated time spent and the passion you have for what you do. Thanks for lunch, thanks for giving me absolute faith in a long enjoyable experience with Land Rover. I know this because you guys have my back. And, if my good intentions cause you any disrepute, please accept my sincere apologies. It certainly was not my intention.
    Last edited by Zapiture; 2019/08/21 at 09:52 PM.

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  19. #14
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    Default Re: Overland Worx gets an A++

    My Freelander spent the day there yesterday - brilliant! Came back like new. That after Overland Worx did everything to help me get the car there, phoned to check before doing extra work and then handed back a sparklingly clean Landy.

    Special mention to Enias, Rachel and Sardie.

    A++ from me.

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  21. #15
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by tgwinduna View Post
    Something random

    This is something very random, this is totally unknown to me, I do not know who you are and if this is a bad experience you have endured please please to be so kind to tell me why It is brought to my attention on this post on the forum.

    Was there any attempt that you could have tried to get in touch with me or perhaps Ian to discuss this matter. You have gone into such effort as such to photograph everything in detail I would have loved to be given a chance to remedy your concerns.

    However I am very sorry and I will investigate and revert back to you in person if you dont mind.
    Thanks for the response, but firstly, I didn't know that you are the owner of OLW and as this is a public forum, I was merely just sharing my experience with other forum members.

    As I said, this was my first time using OLW and if something was not done the first time, why would I believe that it would be done on the second attempt?

    Why is it being turned around that I am the one to blame for not making contact? Surely a courtesy call to your client should be more acceptable? Even a private message from you to me on this forum could had of worked, but instead you also decided to respond to this thread.

    In any event, I have resolved these issues on my vehicle, so thank-you for willingness to reslve my issues.
    2007 Land Rover Defender 110 TDI 300 Kalahari

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  23. #16
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by sonething_random View Post
    I have the following two things on my Defender, do you think a garage should attend to them if requested to?
    1) Leaking front hub
    Click image for larger version. 

Name:	front_left.JPG 
Views:	306 
Size:	332.2 KB 
ID:	538083
    2) Steerer droparm pivot
    Click image for larger version. 

Name:	drop_arm_pivot.JPG 
Views:	303 
Size:	275.9 KB 
ID:	538084

    Anyway, my Defender was in at OLW and these two things were not even looked at. And this is what my gearbox looked like after an oil change:
    Click image for larger version. 

Name:	gearbox oil.JPG 
Views:	318 
Size:	269.3 KB 
ID:	538085
    It appears as though they didn't even wipe away the excess oil after the refill.

    It was my first time at OLW and I wasn't at all impressed.
    Please post your real name, it is only right if you are going to post a complaint like this.

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  25. #17
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by sonething_random View Post
    Thanks for the response, but firstly, I didn't know that you are the owner of OLW and as this is a public forum, I was merely just sharing my experience with other forum members.

    As I said, this was my first time using OLW and if something was not done the first time, why would I believe that it would be done on the second attempt?

    Why is it being turned around that I am the one to blame for not making contact? Surely a courtesy call to your client should be more acceptable? Even a private message from you to me on this forum could had of worked, but instead you also decided to respond to this thread.

    In any event, I have resolved these issues on my vehicle, so thank-you for willingness to reslve my issues.
    You have a bloody cheek attacking OLW on this forum without first making contact with them.
    Public forum or not

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  27. #18
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by Dirk View Post
    Please post your real name, it is only right if you are going to post a complaint like this.
    Hear hear!

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  28. #19
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by Zapiture View Post
    Hear hear!
    Like you did?

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  30. #20
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    Default Re: Overland Worx gets an A++

    Quote Originally Posted by Gieds View Post
    Like you did?
    Why would he? He was complimenting not complaining and Peter knows exactly who he is.
    2020 FJ Cruiser, 2020 Audi Q5S Tdi, 2019 VW Tiguan 4motion 2.0tsi(work vehicle), 2019 FJ Cruiser, Bush Lapa Kewer 2202, Fusion 17 boat-Yamaha FT100hp 4st.

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