Innovation Group - Extended Warranties Discontinued ??





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  1. #1
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    Default Innovation Group - Extended Warranties Discontinued ??

    Hi all,

    I have been battling to get this company to help with a quote on a new extended warranty.
    After days of battling I finally got through but was told that they had discontinued all these warranty policies.

    Does anyone know if this is true...I find it very strange as this company comes highly recommended on this forum but was given the confirmation that they no longer do these warranties from their sales department.

    A long shot would be for someone here that knows a senior person in that company that may shed light on this, as its impossible to get past a delpdesk operator, you cannot even get to a supervisor in that company.

    Anyone by chance know someone that works there ?
    2009 D3 V8 SE - Family car, holiday and weekends
    2009 Mahindra Scorpio 2.6 GLX - Mom's Taxi
    2001 Ford Ranger 2.5 D/C - My Car

    2007 D3 TDV6 S - Family car, holiday and weekends ( RELUCTANTLY SOLD )

  2. #2
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    Default Re: Innovation Group - Extended Warranties Discontinued ??

    Don't LR dealers sell their warranties, maybe phone one and ask?

  3. #3
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    Default Re: Innovation Group - Extended Warranties Discontinued ??

    Read Hellopeter.com re this company.
    I tried to get service out of them not so long ago and the communication was terrible.
    Now I know why - dealing with them was like a visit to the dentist.

  4. #4
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    Default Re: Innovation Group - Extended Warranties Discontinued ??

    AFAIK they now only sell products via LR dealerships and not directly to the public. I recently opted for Televaps which either way has better coverage and it is month to month.
    Disclaimer - All my posts on this forum is without prejudice, is based on my fair assumptions or perceptions, is in no way intended to cause harm to anyone and is acted upon at your own discretion.

  5. #5
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    Default Re: Innovation Group - Extended Warranties Discontinued ??

    I recently claimed for a damaged tyre from them - what a nightmare. Very poor communication, no follow up.

  6. #6
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    Default Re: Innovation Group - Extended Warranties Discontinued ??

    Quote Originally Posted by AllOutdoors View Post
    Hi all,

    I have been battling to get this company to help with a quote on a new extended warranty.
    After days of battling I finally got through but was told that they had discontinued all these warranty policies.

    Does anyone know if this is true...I find it very strange as this company comes highly recommended on this forum but was given the confirmation that they no longer do these warranties from their sales department.

    A long shot would be for someone here that knows a senior person in that company that may shed light on this, as its impossible to get past a delpdesk operator, you cannot even get to a supervisor in that company.

    Anyone by chance know someone that works there ?
    Andries Van Staden is the Group COF.
    But when I had an issue with Innovation, eventually I had a manager Paul Riba phone me, and the problem was resolved immediately. (After 5 days of no vehicle because of a admin technicality)

    Unfortunately dealing with Innovation is phoning a call centre, speaking to someone who cannot think out of the box, has to follow a script, has no authority and you get passed from pillar to post.
    I met some crazy people.... They made me their leader.

    2014 Mazda BT-50 - Recently bought. March 2018
    2013 Nissan NP300 - Daily workhorse
    1993 Ford Courier 2.2... Odometer stopped working just over 530'000 km's. Sold 2013
    69' Series 2 Landi - Old, slow, thirsty. Go anywhere. Stolen in 2010

  7. #7
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    Default Re: Innovation Group - Extended Warranties Discontinued ??

    Thanks AlexP. Yes, I eventually got to a LR dealer, and they are the only ones selling the extended warranties. Innovation no longer deals with the public regarding selling of warranties.
    Last edited by AllOutdoors; 2019/08/19 at 11:52 AM.
    2009 D3 V8 SE - Family car, holiday and weekends
    2009 Mahindra Scorpio 2.6 GLX - Mom's Taxi
    2001 Ford Ranger 2.5 D/C - My Car

    2007 D3 TDV6 S - Family car, holiday and weekends ( RELUCTANTLY SOLD )

  8. #8
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    Jul 2017
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    Default Re: Innovation Group - Extended Warranties Discontinued ??

    I have a extended warranty with innovation group through motor mend.

    They epic, paid for loads of stuff. Last one was a new radio last month.
    Last edited by Walnut; 2019/08/19 at 05:43 PM.

  9. #9
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    Default Re: Innovation Group - Extended Warranties Discontinued ??

    Warranty attached
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