Poor Customer Service - Page 4





Page 4 of 6 FirstFirst 1 2 3 4 5 6 LastLast
Results 61 to 80 of 104
  1. #61
    Join Date
    Nov 2007
    Location
    Kathu
    Age
    58
    Posts
    8,378
    Thanked: 1929

    Default Re: Poor Customer Service

    I am busy researching drawer systems. R1500.00 is beyond a bargain
    It is not what you buy its what you build.

  2. The Following User Says Thank You to grips For This Useful Post:


  3. #62
    Join Date
    Jun 2014
    Location
    George
    Posts
    2,470
    Thanked: 852

    Default Re: Poor Customer Service

    Quote Originally Posted by DustyRich View Post
    Sadly all, I contacted Albert via Whatsapp to advise him I had replied to his messages on this forum and his stated or implied solution that I could return the drawer and receive a refund.

    I have screenshotted the message I sent and received and have included it herein:

    Attachment 531305
    Lol, I love it when dodgy operators make big claims that come back to slap them in the face. Yeah he wasn't ever planning on doing a refund on that drawer monstrosity despite publicly saying he would. Suppose that's just further proof that LandyLurver isn't a man of his word even when it comes to basic undertakings, lip service all the way.
    Last edited by Skylark; 2019/06/18 at 05:00 PM.

  4. The Following 4 Users Say Thank You to Skylark For This Useful Post:


  5. #63
    Join Date
    Apr 2013
    Location
    cape Town - 0825509200 / 0624206806
    Age
    59
    Posts
    2,195
    Thanked: 377

    Default Poor Customer Service

    There’s a good reason why some of us don’t do “forum work”......
    Last edited by GaryFrank; 2019/06/18 at 05:39 PM.

  6. The Following User Says Thank You to GaryFrank For This Useful Post:


  7. #64
    Join Date
    Mar 2008
    Location
    De Wildt
    Age
    56
    Posts
    33,785
    Thanked: 9095

    Default Re: Poor Customer Service

    Quote Originally Posted by GaryFrank View Post
    There’s a good reason why some of us don’t do “forum work”......
    Gary you don't do any work
    2012 Jeep Sahara Unlimited 3.6 V6
    Percivamus

  8. #65
    Join Date
    Apr 2013
    Location
    cape Town - 0825509200 / 0624206806
    Age
    59
    Posts
    2,195
    Thanked: 377

    Default Poor Customer Service

    true...

    I prefer to play...Click image for larger version. 

Name:	IMG_7622.JPG 
Views:	229 
Size:	166.6 KB 
ID:	531370Click image for larger version. 

Name:	IMG_7623.JPG 
Views:	208 
Size:	163.1 KB 
ID:	531371

    Like spending a couple of hours making S1 tailgate hinges for customers
    Last edited by GaryFrank; 2019/06/18 at 05:42 PM.

  9. #66
    Join Date
    Jan 2013
    Location
    Friemersheim, Southern Cape
    Age
    57
    Posts
    3,675
    Thanked: 2021

    Default Re: Poor Customer Service

    Quote Originally Posted by GaryFrank View Post
    There’s a good reason why some of us don’t do “forum work”......
    After that dodgy Santana etc debacle I Think you would feel that way

    1998 Daihatsu Rocky 'The Kitty'
    2002 Daihatsu Rocky 'The Bully'

  10. #67
    Join Date
    Apr 2013
    Location
    cape Town - 0825509200 / 0624206806
    Age
    59
    Posts
    2,195
    Thanked: 377

    Default Re: Poor Customer Service

    Hahaha.....

  11. #68
    Join Date
    Feb 2011
    Location
    Pretoria
    Age
    41
    Posts
    3,617
    Thanked: 1052

    Default Re: Poor Customer Service

    I have been placed in a situation many times where someone told me that time was of the essence and that I should perform a rush-job. I have always tried to object but more often than not I was coerced into making commitments that I couldn't keep.

    The real kick in the oysters is that not once had that specific person evaluated my work afterwards and said that the sub-par work was acceptable because I was instructed to do a rush-job. No, those people tend to take their time afterwards to tear your work apart.

    This is just my experience and I am not saying that it happened in this instance. All I am saying is that I am much better now (sadly not perfect yet) at saying "no".
    Defender 2.8i

    People talking without speaking
    People hearing without listening

  12. #69
    Join Date
    Apr 2013
    Location
    cape Town - 0825509200 / 0624206806
    Age
    59
    Posts
    2,195
    Thanked: 377

    Default Re: Poor Customer Service

    The funny thing with the whole “Santana debacle” was that I didn’t touch or install the box, but got blamed anyway

  13. The Following User Says Thank You to GaryFrank For This Useful Post:


  14. #70
    Join Date
    Jan 2010
    Location
    Mosselbaai
    Age
    33
    Posts
    6,474
    Thanked: 467

    Default Re: Poor Customer Service

    This makes me think of something an old school teacher used to say, the same old faces in the same old places.
    Tjiep Softroadertjie
    Volvo XC60

  15. The Following 2 Users Say Thank You to Jeanvn For This Useful Post:


  16. #71
    Join Date
    Nov 2017
    Location
    JHB
    Age
    26
    Posts
    57
    Thanked: 21

    Default Re: Poor Customer Service

    Quote Originally Posted by albertvl View Post
    I have been placed in a situation many times where someone told me that time was of the essence and that I should perform a rush-job. I have always tried to object but more often than not I was coerced into making commitments that I couldn't keep.

    The real kick in the oysters is that not once had that specific person evaluated my work afterwards and said that the sub-par work was acceptable because I was instructed to do a rush-job. No, those people tend to take their time afterwards to tear your work apart.

    This is just my experience and I am not saying that it happened in this instance. All I am saying is that I am much better now (sadly not perfect yet) at saying "no".

    Hi Albertvl,

    I would be happy to share my messages with the gent in question.

    I stated that ideally the job would need to be done over a max of 2 days as it was my only vehicle.
    I was advised the week I was looking for was too busy but that if I made a confirmed booking for the date the vehicle did indeed go in that he could pull it off.

    Never would I request a rush job. There is a major difference between a rush job and a person committing to a time frame that at no stage did anyone force them to commit to and they fail to meet the timeline. When he and I discussed the changes I would ask fairly how long the additional work would take. The fact that the box was never ready in time (which is before the original deadline or any mods) tells me there was a complete failure on his part to meet the obligations made.

    As you state, if a timeframe cannot be met, the person doing the work has to state that and not accept the work. There is no way that I can know what is and is not achievable by someone else unless I too am a specialist in that field. Since I am based in the finance industry there is no way I could know if the timeframe I needed the work done in was achievable.

    In my industry if I committed to a timeframe and for reasons under my control I committed to modified timeframes and missed them, there would be hell to pay with my clients.
    If I commit to a price for work I do or outsource (the exhaust in this instance) and I have not done my fact checking and discover the outsource person bills me more.... I actually can't pass that on.

    It cannot be different here. A job was taken on by someone, commitments were made and they simply were not met.
    If one is "coerced" into accepting a job I am sorry but what exactly is defined as coercion in such circumstances?

    In my industry those commitments to a timeframe did sometimes mean I worked 14 hour or more days to meet them, I often lost out on weekends. My fault for accepting? Yes it is.
    Did I still, despite the fact that it was my fault, aim to ensure the final product was what the customer wanted? Yes I did.

    Did this happen here? No.

    And this is the entire crux of the problem.
    Last edited by DustyRich; 2019/06/18 at 07:21 PM.

  17. The Following User Says Thank You to DustyRich For This Useful Post:


  18. #72
    Join Date
    Jul 2009
    Location
    Elspark
    Age
    51
    Posts
    924
    Thanked: 751

    Default Re: Poor Customer Service

    Reading through this I try to find perspective. How hard or easy must it be to make the two lonely church pews on a plank look good, even acceptable. I mean, some carpet, a grinder, maybe rubber mat on the plywood might have added some cosmetic value. However, I would assume at some stage the desired end result were or should have been discussed, or even imagined around a discussion between the two parties.

    If a desired result is not clearly defined then in essence putting the 2 church pews on a plank is what was done, and unless the cosmetics and finishing were defined, the seller did what was requested, maybe.

    At the end of the day the buyer should give the seller time to rectify if unhappy and the seller must accommodate the buyer if unhappy. The "he said she said" to and fro does not do anything for the two lonely seats on a plywood plank and only resulted in a bun-fight on a forum.

  19. #73
    Join Date
    Oct 2011
    Location
    Midrand
    Age
    47
    Posts
    2,638
    Thanked: 719

    Default Re: Poor Customer Service

    I had a similar situation with a landy guy in Pinetown. Cant even recall the name of the worshop, but he was not one of the better known ones that has stood the test of time. He was meant to get an autoleccy in to rewire some bits and pieces while he was doing some work on the brakes, and decided to have a go himself. It was a series IIIS so there were only about two wires in there anyway.

    As it turned out he put mainbeams and spotlights all through the same circuit with no fuses and relays. Net result I drove into Sodwana by the light of a hand held torch after the dash started smoking ominously around Mbazwane.

    Being a landrover, I obviously had a full toolkit inside and managed to mend it enough to drive home and then rewired the whole thing myself some time later.

    Tend to agree on pricing through, as Front Runner will probably hit you around 5-6k for a drawer system without seats and mounting, so you cant expect too much for 1-2k.

    Also agree re safety comments, although safety and defender can't really be mentioned in the same sentence, but seats suck to plywood is iffy even by LR standards.

  20. #74
    Join Date
    Feb 2011
    Location
    Pretoria
    Age
    41
    Posts
    3,617
    Thanked: 1052

    Default Re: Poor Customer Service

    Quote Originally Posted by DustyRich View Post
    Hi Albertvl,

    I would be happy to share my messages with the gent in question.

    I stated that ideally the job would need to be done over a max of 2 days as it was my only vehicle.
    I was advised the week I was looking for was too busy but that if I made a confirmed booking for the date the vehicle did indeed go in that he could pull it off.

    Never would I request a rush job. There is a major difference between a rush job and a person committing to a time frame that at no stage did anyone force them to commit to and they fail to meet the timeline. When he and I discussed the changes I would ask fairly how long the additional work would take. The fact that the box was never ready in time (which is before the original deadline or any mods) tells me there was a complete failure on his part to meet the obligations made.

    As you state, if a timeframe cannot be met, the person doing the work has to state that and not accept the work. There is no way that I can know what is and is not achievable by someone else unless I too am a specialist in that field. Since I am based in the finance industry there is no way I could know if the timeframe I needed the work done in was achievable.

    In my industry if I committed to a timeframe and for reasons under my control I committed to modified timeframes and missed them, there would be hell to pay with my clients.
    If I commit to a price for work I do or outsource (the exhaust in this instance) and I have not done my fact checking and discover the outsource person bills me more.... I actually can't pass that on.

    It cannot be different here. A job was taken on by someone, commitments were made and they simply were not met.
    If one is "coerced" into accepting a job I am sorry but what exactly is defined as coercion in such circumstances?

    In my industry those commitments to a timeframe did sometimes mean I worked 14 hour or more days to meet them, I often lost out on weekends. My fault for accepting? Yes it is.
    Did I still, despite the fact that it was my fault, aim to ensure the final product was what the customer wanted? Yes I did.

    Did this happen here? No.

    And this is the entire crux of the problem.
    Don't take my post personally against you or this specific situation. It was more geared towards saying no to work if you aren't in a position to complete it according to requirements.

    I am not saying that coercion was involved but as other people have noticed, it was a weekend job and that already raises a flag.

    In any case, as I tried to illustrate, my statements related to my own experience.
    Defender 2.8i

    People talking without speaking
    People hearing without listening

  21. #75
    Join Date
    Nov 2017
    Location
    JHB
    Age
    26
    Posts
    57
    Thanked: 21

    Default Re: Poor Customer Service

    Quote Originally Posted by albertvl View Post
    Don't take my post personally against you or this specific situation. It was more geared towards saying no to work if you aren't in a position to complete it according to requirements.

    I am not saying that coercion was involved but as other people have noticed, it was a weekend job and that already raises a flag.

    In any case, as I tried to illustrate, my statements related to my own experience.
    Not taking it personally.

    Merely providing more context to the fact he stated 2 days for the work originally agreed and even when we changed how the seats would be mounted on the night we dropped off he stated clearly that 2 days was sufficient. Considering the box was only partly assembled at the end of day 2 the original terms were not met which is why it became a weekend job.

  22. #76
    Join Date
    Nov 2009
    Location
    Edenvale
    Age
    52
    Posts
    1,354
    Thanked: 585

    Default Re: Poor Customer Service

    I have had my own issues with the "specialist" the OP mentions, so won't comment on that but even I have to admit there's a BIG difference between a machanic and a carpenter. Changing a LR 's oil is much easier than building a wooden box!

    Also, since most LR indies charge a minim of R500/hr, one must question what quality of work you expect to get for 2 hrs work in a field the mechanic does not specialize in.

    Also, why not just get the exhaust done by an exhaust shop; it's usually quick, you can watch, pretend you actually know how a pipe bending machine works and it's done by a specialist.

    Its a really crappy feeling when you believe you have been ripped off, been there, so I feel your pain, but the R1200 lesson you just learned is rather cheap, so laugh it off and spend the next 2 weekends perfecting the job... An excellent way to learn the value in time, effort and knowledge of what goes into a draw system. After that, I'm sure you'll agree R1200 was never going to be enough....
    Last edited by NewLandy; 2019/06/19 at 11:24 AM.

  23. The Following 4 Users Say Thank You to NewLandy For This Useful Post:


  24. #77
    Join Date
    Mar 2016
    Location
    Cape Town
    Age
    28
    Posts
    2,653
    Thanked: 1737

    Default Re: Poor Customer Service

    R1200 will buy the runners for the drawer system
    Always think: Could this be sarcasm?

  25. #78
    Join Date
    May 2009
    Location
    Ruimsig
    Age
    55
    Posts
    3,254
    Thanked: 1011

    Default Re: Poor Customer Service

    It appears that what was discussed, quoted and estimated and then paid for, was delivered, unless the OP can produce a detailed specification with standards to the contrary.
    There is no such thing as inclement weather, only poor selection of clothing.... or Vehicle

    2009 Hummer H3 5.3lt V8

    Discovery and Range Rovers: SOLD: enough is enough

  26. The Following 3 Users Say Thank You to Estee For This Useful Post:


  27. #79
    Join Date
    Feb 2009
    Location
    Maputo
    Age
    50
    Posts
    177
    Thanked: 43

    Default Re: Poor Customer Service

    I agree, it appears to be a sub par job and Landy.. did not handle this well, I do get the feeling however that
    had he done a excellent job there still would have been fallout, some people are just to Glib/Smug.

  28. #80
    Join Date
    Nov 2017
    Location
    JHB
    Age
    26
    Posts
    57
    Thanked: 21

    Default Re: Poor Customer Service

    Quote Originally Posted by Oppies3800 View Post
    R1200 will buy the runners for the drawer system
    When he and I discussed the idea the statement he made is that the drawer system would slide in and out. Runners were never mentioned and I never expected them.

    Quote Originally Posted by Estee View Post
    It appears that what was discussed, quoted and estimated and then paid for, was delivered, unless the OP can produce a detailed specification with standards to the contrary.
    Sadly not unless you expect that I would be happy with a random hole in my car, razor sharp welds, evidence of spraypaint on the floor of the car, a lack of varnish or sealant. Whilst I did not specifically state I do not want poor finishing surely good finishing would be a standard expectation of this work. No I do not expect a master level of carpentry but failing to varnish the wood after saying it would be done or spraying the box in the car really badly? That is not delivering on what was agreed in the first part and simply not caring about someone's property in the second.

    Quote Originally Posted by Gieds View Post
    I agree, it appears to be a sub par job and Landy.. did not handle this well, I do get the feeling however that
    had he done a excellent job there still would have been fallout, some people are just to Glib/Smug.
    I have no issues with a service provider when the job that was promised and the tasks agreed on are done.
    I have no idea where your statement comes from.

Page 4 of 6 FirstFirst 1 2 3 4 5 6 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •