Will YOU be happy with this treatment? - Page 2





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  1. #21
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    Default Re: Will YOU be happy with this treatment?

    Back when I still had my x-trail, I took it in to our local Nissan dealer for a routine service. I told them that I would be leaving for a trip directly after pickup on Friday.
    Get the call that its ready and the driver will pick me up.
    I get there and they say its almost ready they just finished cleaning the cars engine (It had a messy oil leak a few months back)
    Not long after I get my car, pay and leave. I pick up my wife and weekend stuff and off we go.

    I'm a sedate driver so its speedo-cruise on all the way on the N4 to Nelspruit. Just before Belfast turnoff you get some serious uphills and that X-Trail struggles! I'm all the way back in to 3'rd to get up them (and it has six gears!). I figure that it must have been some kind of fluke. Maybe they reset the engine computer? Maybe its acclimatizing still? Driving around Nelspruit it feels file so I figure the problem is sorted.
    On the way back I now pay closer attention, and I can feel there is no oomph whatsoever. I pull off at the Bellfast Engine One-Stop and open the bonnet.

    Lo and behold what do I see. A rubber car mat placed neatly over the intercooler. I took some photos, removed the car mat and went on my way. MUCH butter now.

    I contacted them the next monday. Turns out the car cleaner. having to clean the engine and not knowing what this big thing on top of the engine was, put a the only thing over it she could find to stop water getting into it.
    The service agent fetching the car, just simply closed the bonnet and brought the car round.

    They gave me a free valet at my next service....I checked the engine before I left.

    ALWAYS, inspect the work they claimed to do, open the bonnet and just LOOK.

  2. #22
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    Default Re: Will YOU be happy with this treatment?

    "I would place them on notice regarding the repaired temporary radiator, in case of consequential damage to the engine."

    The above is important.
    Things like this happening to our cars all boils down to a lack of pdi.
    If a workshop manager is worth his salary this wont happen.
    I think Ive mentioned somewhere about the new cv boot with a hole in it that was fitted to my vehicle which I accidently noticed while strolling through the workshop which I was not supposed to do.
    A workshop whose work can be trusted will be a gold mine.
    Edit: I also have a growing collection of tools that I find in the engine bay because Ive stopped going back to return it as it is costing me time and money, sitting in the traffic etc, 6 screwdrivers, spanners no 10, 2x12, 2x13, a 17 and a very nice vice-grip that was still hanging from a rear brake pipe under the Caravelle three weeks after the service.
    Last edited by Damdan; 2018/02/26 at 07:51 AM.
    If you live each day as if it was your last, someday you'll most certainly be right. SJ

  3. #23
    Join Date
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    Default Re: Will YOU be happy with this treatment?

    Quote Originally Posted by ThysleRoux View Post
    [RANT ON]

    ..... it was clear that the 2 year old radiator was leaking.
    Is this:

    A. a two year old radiator or

    B. a two year old vehicle?

    Either way i'd dig out the paperwork and see what your guarantee period was.....just a thought

  4. #24
    Join Date
    May 2017
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    Johannesburg
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    11

    Default Re: Will YOU be happy with this treatment?

    These workshops generally have insurance that covers their incompetent workers bad workmanship, they need to claim on that for the cost to rectify and replace the damaged radiator with a new one.
    I know, I had the displeasure of owning a workshop in 2016...was lucky to get rid of it as the staff problems are unbelievable.
    2017 Jimny
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  5. #25
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    Default Re: Will YOU be happy with this treatment?

    Going to be kind of cryptic here:

    Had a customer bring a vehicle to me for a "funny vibrating noise" At first I thought the exhaust was rattling, but I checked it and all was okay. Open the hood: No aircleaner, and the aircleaner box wasn't closed, so it was lying open rattling. Now I noticed it was serviced by a reputable dealer in the area, and they are my customer (hence being cryptic) So I phoned their workshop manager who promptly showed up with a technician to fit a new aircleaner.

    My issue: What about the 5000km she drove without one? But chose to keep my trap shut lest I lose R60k per month

    But oh well. The lady was happy and had her problem sorted...
    1996 Discovery 1 (SOLD)
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  6. #26
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    Default Re: Will YOU be happy with this treatment?

    Quote Originally Posted by Nitebob View Post
    Going to be kind of cryptic here:

    Had a customer bring a vehicle to me for a "funny vibrating noise" At first I thought the exhaust was rattling, but I checked it and all was okay. Open the hood: No aircleaner, and the aircleaner box wasn't closed, so it was lying open rattling. Now I noticed it was serviced by a reputable dealer in the area, and they are my customer (hence being cryptic) So I phoned their workshop manager who promptly showed up with a technician to fit a new aircleaner.

    My issue: What about the 5000km she drove without one? But chose to keep my trap shut lest I lose R60k per month

    But oh well. The lady was happy and had her problem sorted...
    I am mechanically inclined, and prefer to do the basic maintenance myself.

    While my cars are under maintenance plan it is taken to the dealership ... and I CHECK if it was serviced ....

    Mostly it is SHODDY work to put it mildly !!


    The dealership - Toyota Tygervalley - could not give a hoot .... still waiting for feedback on my last email regarding the 30 000km service. ( went home and completed the service, fitting a new air-filter, and a attending to a few other items..)

    The franchise - Barloworld - just refers queries back to the dealership .... that dont answer emails.

    The brand - Toyota SA - could not be bothered to acknowledge receipt of emails .....


    Sadly a "service history" is worth NOTHING !

  7. #27
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    Default Re: Will YOU be happy with this treatment?

    I have the dirty habit to stand next to the vehicle when they service.

    Been kicked out of a workshop for that and then it ended up in a nice argument after the service.
    Had most of the senior management there and they had to admit eventually that it was shoddy work.
    End result I still service there and stand next to the vehicle while they are busy.
    Also ask a lot of questions and I am not being challenged in anyway.
    Danie & Marinda - die wiele is rond, dus moet hulle hardloop - afgetree nou leef ons net.
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    1998 Opel Kadett - Dogter se wiele geword in 2003 (baie warm enjin 116 000 km)
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    .

  8. #28
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    Default Will YOU be happy with this treatment?

    ChrisF, you are 100% correct in saying that a service history means nothing.

    I had a good chuckle the other day when a friend of mine recently wanted to trade his vehicle in and the dealer remarked about the non franchised service history, to which my friend replied that this should increase his vehicle's value by at least R10 000! The dealer was not too chuffed with this answer and my friend ended up selling the vehicle privately.

    Mine: 2005 Jeep Grand Cherokee 5.7L Hemi Ltd - (OME 2" lift, JK Rims, 1.25" wheel spacers, Firestone Destination A/T 265/65/17 tyres & free-flow silencer)
    Swambo: 2012 Jeep Grand Cherokee WK2 3.0 CRD Overland (Standard, but with 275/55/20 Yokohama Geolander GO15 tyres)

  9. #29
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    Default Re: Will YOU be happy with this treatment?

    I am in two minds about this thread.

    On the one hand I agree with the shoddy workmanship and service issues. But we also have to be pragmatic, if you are taking your car to an alternative repairer and buying/fitting pirate parts, can you really expect an OEM MOPAR quality radiator and spec fluids.

    A shop like that will probably have researched and sourced best value for money components and fluids to use in their repairs, which they feel comfortable enough with to give a guarantee.
    Cheers

    ZS5KAD
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    The frogs are starting to notice that the water is getting warm but it is already too hot to do anything about it.....

  10. #30
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    Default Re: Will YOU be happy with this treatment?

    I have just received an e-mail from the regional manager to inform me that my new radiator and the correct spec of coolant additive is ready for collection.

  11. #31
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    Default Re: Will YOU be happy with this treatment?

    Quote Originally Posted by Fluffy View Post
    I am in two minds about this thread.

    On the one hand I agree with the shoddy workmanship and service issues. But we also have to be pragmatic, if you are taking your car to an alternative repairer and buying/fitting pirate parts, can you really expect an OEM MOPAR quality radiator and spec fluids.

    A shop like that will probably have researched and sourced best value for money components and fluids to use in their repairs, which they feel comfortable enough with to give a guarantee.
    Expecting an aftermarket radiator not to leak when brand new is hardly being overly hopeful or having high expectations. Vehicles specced with Hoat antifreeze is not uncommon, many modern vehicles with aluminium engines use it and if anyone should know that and stock it I would hope that would be a radiator specialist.

    It's just lazy shoddy workmanship and nothing else.

  12. #32
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    Default Re: Will YOU be happy with this treatment?

    Quote Originally Posted by Fluffy View Post
    I am in two minds about this thread.

    On the one hand I agree with the shoddy workmanship and service issues. But we also have to be pragmatic, if you are taking your car to an alternative repairer and buying/fitting pirate parts, can you really expect an OEM MOPAR quality radiator and spec fluids.

    A shop like that will probably have researched and sourced best value for money components and fluids to use in their repairs, which they feel comfortable enough with to give a guarantee.
    Quote Originally Posted by Skylark View Post
    Expecting an aftermarket radiator not to leak when brand new is hardly being overly hopeful or having high expectations. Vehicles specced with Hoat antifreeze is not uncommon, many modern vehicles with aluminium engines use it and if anyone should know that and stock it I would hope that would be a radiator specialist.

    It's just lazy shoddy workmanship and nothing else.
    Keith, I have omitted the supplier until now in order to give them the opportunity to sort out the matter. In response to your post above, I think I need to name them, just to clarify that it is not some "fly-by-night" independent supplier, but one of the best known coolent "specialists' in the country - SILVERTON RADIATORS. The part fitted is NOT a pirate part, according to their website:

    SALES OF QUALITY REPLACEMENT PARTS

    Silverton Radiators specializes in a large range of parts for engine cooling systems and automotive air-conditioning (a/c) systems. In addition we also supply original equipment quality vehicle lighting parts to the independent aftermarket for most European vehicles from 2000 onwards. We are able to supply the following parts for most vehicles:

    • Radiators
    • Fans
    • Oil coolers
    • Condensors
    • Intercoolers

    Parts are sold under the Behr Hella Service brand.
    Wherever you see this brand you can rest assured that you are buying a good quality part manufactured to stringent quality standards and backed by our standard nationwide warranty.
    Parts may be either OE equivalent or aftermarket depending on application. OE equivalent parts are sometimes branded under the original manufacturer’s brand. If you would like to know whether a part is OE equivalent or aftermarket, please ask your Silverton radiators outlet before you make the purchase.
    Amongst others, we stock the following original equipment (OE) manufacturer’s brands:

    • BEHR
    • Hella

    I have collected the new radiator and "replacement" coolant yesterday and will fit this during the coming weekend. The additive that they provided the second time around is EXACTLY the same, non-HOAT spec, as the original and I have since confirmed my suspicions that even if it was the correct spec, it is not enough. This means that, when they fit a new radiator to a vehicle, they do not even go into the trouble to determine the volume of coolant required by the vehicle, but just add 2lt of additive as a standard.

  13. #33

    Default Re: Will YOU be happy with this treatment?

    FSH from dealers used to be worth something but it is not anymore.

    This method has served me well over the years, when there is a job I am too scared to tackle (which is most of them): buy your own parts (OEM or anything that want)and take them to an independent mechanic that you really trust. By this I mean a guy who will work on the vehicle himself instead of leaving it to a couple of teenagers on work experience. Then you get the rad you want, the proper spec coolant etc. And good workmanship. Good mechanics, of a certain age, who get their hands dirty are like gold dust, but if you find the right one you are sorted.

    With the cooling system in particular you don't want to mess, those repairs done with resins and other wonder cures always have an expiry date.

    The last time I needed the main dealer, for a big 'dash off' electrical job, they broke bits of trim off, misplaced screws, left panels loose etc.

  14. #34
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    Default Re: Conclusion

    In conclusion of this saga - I have queried the spec of the antifreeze additive provided to me as HOAT spec and the local regional manager referred it to their national product manager, who took it up with their supplier. To cut a long story short - Silverton Radiators SA does NOT have HOAT spec antifreeze additive available. This means that if your car, like mine, requires this spec and they fit a radiator, adding their house brand coolant to your vehicle, it is the wrong spec. This may not be crucial, but if you are pedantic about the correct fluids in your car, like me, it is not acceptable.

    I shall source my own additive and they have undertaken to take back the 2 unopened bottles of additive and refund me.

    Guess what I am doing on Saturday ....................

  15. #35
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    Default Re: Will YOU be happy with this treatment?

    And that HOAT coolant is usually not cheap. At least now you know it will be done right.
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  16. #36
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    Default Re: Will YOU be happy with this treatment?

    I fitted the new radiator yesterday and was shocked at the shoddy workmanship I found when stripping out the patched one.
    • Gearbox pipes mangled when fitting removing from radiator. I have form experience in the past figured out that the "face" needs to be removed from the vehicle and the metal pipes disconnected from the flexible sections under the car and taken out with the old radiator and then fitted to the new one before replacing all as a unit. These id10t's obviously removed the pipes from the radiator while still in the car.Click image for larger version. 

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    • The AC condensor was not hooked into the retaining clips of the radiator and instead of bolted on in the correct way, was hanging on 2 cable ties Click image for larger version. 

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    I can not recommend the Strand Branch of Silverton Radiators to anybody.


    RooiTjiep is now sorted with respect to cooling - and believe it or not, Jelo, no engine damage.

  17. #37
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    Default Re: Will YOU be happy with this treatment?

    Quote Originally Posted by ThysleRoux View Post
    - and believe it or not, Jelo, no engine damage YET.
    fixed
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  18. #38
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    Jun 2014
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    George
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    Default Re: Will YOU be happy with this treatment?

    Useless bastards!!

    On the weekend I went to get tyres moved spare to main wheel, remove snot plugs and fit mushrooms etc. They grind the center cover of the wheel on the concrete, take my blue valve caps and then deny they where there only to "find" them when I made a scene, jack up the vehicle with blocks but on the side sill plastic covers.

    The mind boggles how slapgat service providers can be.

    Makes your blood boil and even more resolve to stick with good guys when you find them or diy.

  19. #39
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    Default Re: Will YOU be happy with this treatment?

    This saga is now truly over - I have just returned the patched radiator and incorrect additive, picked up my original old radiator and claimed and received a full refund for the coolant and the labour cost for fitting the POS incorrectly in the first (and second) place.

  20. #40
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    Default Re: Will YOU be happy with this treatment?

    I radiator is really the most expensive part on a vehicle. Because when it fails ...
    Defender 2.8i

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