Amarok overheat-R100 000 damage. Dealership liable? - Page 7





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  1. #121
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Engel View Post
    Nys your post make me worry that it is known to one dealer how to deal with water loss and prevent damage and the other not.
    This is the point I was making. If there isn't an official VW Technical Service Bulletin on this issue, the dealer technician may well have done everything to the best of his ability.

    He quite literally may never ever have heard of experienced this problem previously and gave the green light in all honesty. Lets say there are "X" VW dealerships in the country, even if there were "X*5" failures, the probability that he has experienced one is extremely low.

    Remember he is not an enthusiast like us that reads up on these thing and lives on forums. He is just "worker".
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    The frogs are starting to notice that the water is getting warm but it is already too hot to do anything about it.....

  2. #122
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Fluffy that is possible but if VW does not have a bulletin about it someone was negligent.

    If it was my brand I would be watching and informing those that are just workers as you call them.

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  4. #123
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Engel View Post
    Nys your post make me worry that it is known to one dealer how to deal with water loss and prevent damage and the other not.
    Engel, Zimmermann are known for their extremely qualified technicians/mechanics. They are not just part fitters. They win VW prizes on an annual basis. They find a fault. So yes, they would have diagnosed the problem. As I said, I spoke to Oom Zimmerman himself and he referred me to his senior Amarok mechie. He did not mention any bulletin. Just his own experience. So it might very well be that lesser dealerships are oblivious to this
    VW Touareg V6 Tdi Escape
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  6. #124
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Nys let me guess......German mechanics?
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  8. #125
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Mal Hannes View Post
    Fluffy that is possible but if VW does not have a bulletin about it someone was negligent.

    If it was my brand I would be watching and informing those that are just workers as you call them.
    Exactly my point.
    Cheers

    ZS5KAD
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    A V6 and an inline 4

    The frogs are starting to notice that the water is getting warm but it is already too hot to do anything about it.....

  9. #126
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    One would think VW and all other manufactures would keenly and full time scrutinize all forums like this one to pick up on possible faults and critique on their product. It is eye opening that whenever one Google for information on just about any vehicle, one gets referred to some forum. Like 4x4 Community and others!

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  11. #127
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Engel View Post
    Nys let me guess......German mechanics?
    Jup....
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  13. #128
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Ivtec View Post
    No I dont think so, it must be physically blanked off as far as I know, this is for the Amarok.
    Yes the part itself would need to be physically removed and blanked off but apparently you can also disable the Egr system and hence the warning light once the Egr has been removed, using a Vagcom VCDS diagnostic interface?

  14. #129
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Skylark View Post
    Yes the part itself would need to be physically removed and blanked off but apparently you can also disable the Egr system and hence the warning light once the Egr has been removed, using a Vagcom VCDS diagnostic interface?
    If someone did this successfully, it will be awesome and please share.

  15. #130
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    You can not fix a leaking egr cooler with VCDS.

    It has to be removed and blanked and then the ecu reprogrammed so it doesnt throw a hissy fit when the sensors pick up the egr system is gone.

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  17. #131
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    I would be super impressed if the manufacturer stands by its product.

    And my impression is that is the only expectation of the owner.
    "Everything has its limit - iron ore cannot be educated into gold."




  18. #132
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    The way that VWSA responds to this sort of thing... has some bearing on what one would buy as a follow up when the time comes.
    Unfortunately VWSA weren't very helpful with a situation I had with my VW platkar whilst it was still well within its warrantee period... I do not own a VW platkar any more as a result (after having own 5 consecutive VW platkarre)

    The Amarok is just such a good bakkie for my needs that I cant see myself in another DC at the moment...
    2011 VW Amarok BiTDI DC 4Motion
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  19. #133
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Rainier Vermaak View Post
    I would be super impressed if the manufacturer stands by its product.

    And my impression is that is the only expectation of the owner.

    And they did.
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  21. #134
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Cobus80 View Post
    The way that VWSA responds to this sort of thing... has some bearing on what one would buy as a follow up when the time comes.
    Unfortunately VWSA weren't very helpful with a situation I had with my VW platkar whilst it was still well within its warrantee period... I do not own a VW platkar any more as a result (after having own 5 consecutive VW platkarre)

    The Amarok is just such a good bakkie for my needs that I cant see myself in another DC at the moment...
    Well, Sorted. I also battle to buy another brand. It just works too well.
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  22. #135
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    VWSA Engaged with me a while ago and very impressed the way they are resolving the problem. To such an extent that all hopes of driving a lesser brand has now once again fallen by the waysaide.

    The dealership has also approached me this morning to say the vehicle will be fixed and delivered back to me.

    So thank you VW with your goodwill gesture, Im as impressed with your product as your comeback to resolve the problem.

    The vehicle was out of warranty, but the fact that it had a full service history with VW, changed the cam belts with them and took it back to the same dealership proved that manufacturers will stand by their product.


    There is a few very valuable lessons I have learnt.
    1]Engage properly with the dealership. Dont be scared to communicate. Vw is anal about their product, so also engage with VWSA customer care to help should a problem arise. Dealerships are privately owned entities that sell and service your vehicle.
    2]There is a lot of experience on the forum. Ask, you will be better equipped to handle a problem.
    3]Buy extra warranties , maintenance and service plans if you can, preferably from the manufacturer.
    4]Proper engagement and not mudslinging will probably end up in a resolved matter.


    We will close and lock this thread in a day or so. Please do not use this base to brandbash.
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  23. #136
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    I want the V6. For krismis.
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  25. #137
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Just glad they came to the party.
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  27. #138
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    En 'n dawerende stilte uit sommige oorde! (no brands named)



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  29. #139
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Engel View Post
    VWSA Engaged with me a while ago and very impressed the way they are resolving the problem. To such an extent that all hopes of driving a lesser brand has now once again fallen by the waysaide.

    The dealership has also approached me this morning to say the vehicle will be fixed and delivered back to me.

    So thank you VW with your goodwill gesture, Im as impressed with your product as your comeback to resolve the problem.

    The vehicle was out of warranty, but the fact that it had a full service history with VW, changed the cam belts with them and took it back to the same dealership proved that manufacturers will stand by their product.


    There is a few very valuable lessons I have learnt.
    1]Engage properly with the dealership. Dont be scared to communicate. Vw is anal about their product, so also engage with VWSA customer care to help should a problem arise. Dealerships are privately owned entities that sell and service your vehicle.
    2]There is a lot of experience on the forum. Ask, you will be better equipped to handle a problem.
    3]Buy extra warranties , maintenance and service plans if you can, preferably from the manufacturer.
    4]Proper engagement and not mudslinging will probably end up in a resolved matter.


    We will close and lock this thread in a day or so. Please do not use this base to brandbash.
    Happiness!

    Groetnis

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  31. #140
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Excellent news! Well done VW!
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