Amarok overheat-R100 000 damage. Dealership liable? - Page 2





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  1. #21
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Engel sorry again for the questions........but when did your Warranty expire, at what mileage/time??
    "Everything You See, I Owe to Spaghetti" (Sophia Loren)

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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Petri Oosthuizen View Post
    Engel sorry again for the questions........but when did your Warranty expire, at what mileage/time??
    I think 90 000
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Hell Herman........I'd be fuming.

    1) FSH at Franchise.
    2) The 1st Service out of Warranty and there is suddenly an additional heat problem.
    3) You inform the servicing Dealer twice.........they have ample time to rectify any related problems, with approved equipment and staff trained by VWSA.
    4) The Franchisor (VWSA) shrugs their shoulders and refers you back to square One - the Workshop that screwed something up in the 1st place.
    5) Surely, the Dealer must be doing some diagnostics on your car when they service it.........?? Did they??

    Lastly.......sorry to say, but if you call a Manufacturer and they tell you "Sorry Sir but not our problem" in this specific circumstances that you called them, I'd think VERY VERY long and hard about the Manufacturer's loyalry to its end user.........You.

    As ek jy is.......kry al jou feite agtermekaar, en skop 'n ###### bohaai op. The Dealer and the Manufacturer MUST give you some ex gratia assistance.
    "Everything You See, I Owe to Spaghetti" (Sophia Loren)

  4. #24
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Is this a common Amarok problem?

  5. #25
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Lawaai gaan ek lawaai. Hulle het my klaar n disgruntled customer gemaak
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  6. #26
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Herman - hulle het mos geweet van die probleem, en die probleem "uitgesort". So daar is mos 'n Waarborg op hulle werk........??

    Bedoelende : Jy vat jou kar in want hy overheat. Hulle diagnose bv 'n waterpomp. Of die EGR leak storie (hulle moet mos ook darem weet wat is "known problems" met bulletins ens ens).
    En hulle het TWEE keer kans om die probleem uit te sort. Met die nodige diagnostic toerusting en laptops en opgeleide VW technicians en software en what have you. Dis mos 'n approved VWSA workshop.
    En hulle het TWEE keer jou kar vir jou gegee, "daars hy Meneer, daars jou Job Card, ons het dit en dit gedoen, hys nou reg".
    Dit beteken dan mos nou die probleem is gekry, en uitgesort.
    Hulle waarborg mos hulle werk en onderdele..........

    Dis mos nie asof hulle vir jou se "Meneer jy moet kyk jou EGR gaan maak dat die enjin overheat" en jy se "Ag toemaar man, ek gaan hom net so ry dalk gebeur dit nie".
    As daar 'n probleem is wat hulle sien met jou diens (met diagnostics opgetel) MOET hulle dit vir jou aandui, gewoonlik op die Invoice/Job Card.

    ..........of waarborg VW Dealers nie hulle Arbeid en Onderdele nie??
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  8. #27
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Chris Stoffel View Post
    Is this a common Amarok problem?
    Not sure
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Engel View Post
    No, taken back 3 times in 3500km for the same problem
    Your starting point should be to write a letter to the Dealer Principal stating the chain of events and also your expected outcomes of how you want the dispute resolved. Get this letter to the Dealer Principal asap.

    Also - Visit the dealer and give them your VIN and ask for a vehicle service history report.

    You should have something you can include in the chain of events wrt the vehicle taken back three times i.e. sms to confirm booking, names of people you spoke to, times when you visited the dealer, service report that you signed after the service, etc.

    You would need the above if you are considering approaching the Motor Industry Ombudsman.
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Chris Stoffel View Post
    Is this a common Amarok problem?
    Reading here it sounds like it. Designed to fail first
    Always think: Could this be sarcasm?

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  12. #30
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    R100k is the price for a head job. The same happened to my friends Amarok.

    Swambo is hanging onto her Volla bus with 120k km. Think it is time to get rid of it
    It is not what you buy its what you build.

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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    I'm not sure of what the dealers is being accused of or made liable for. Negligence, incompetence, or what ?

    This is an engine failure. Did the dealer do anything to cause it ? Even if you took it back with symptoms, and they checked but didn't find anything, how can they be found liable for the subsequent failure ?

    Many parallel examples that would suggest the answer is no to me. You get intermittent problems. You get problems where there are symptoms, but the cause is difficult or even impossible to find until the failure occurs. And then you get problems and symptoms that have unpredictable behavior.

    If I take my car to a tyre shop three times for a slow puncture and they can't find one, are they liable for a subsequent blowout.

    If you bring your battery system to me and ask me to check it for going flat and I do all the regular checks, and it fails completely on your next trip, am I liable for a new battery charger and or battery and or replacing your fridge contents.

    --------------

    I think one would have to prove negligence or incompetence. Good luck on that one.
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  16. #32
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by grips View Post
    R100k is the price for a head job. The same happened to my friends Amarok.

    Swambo is hanging onto her Volla bus with 120k km. Think it is time to get rid of it
    This is of great concern. Three failures already.

  17. #33
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    It seems to be a recurring but not common problem. Know of only a few. Wonder what the circumstances/use of vehicles are that lead to failures?
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Eish Herman, good luck with this one. Itís so frustrating that something fails so soon after the warranty expires. Hope you come right with this one.
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Herman I'm really sorry you have to go through this... Especially this time of year!

    What actually went wrong though? What caused the Rok to overheat? I thought it had the protection in place to warn the driver of a pending overheating?

    Very concerning.

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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Frostbite View Post
    Herman I'm really sorry you have to go through this... Especially this time of year!

    What actually went wrong though? What caused the Rok to overheat? I thought it had the protection in place to warn the driver of a pending overheating?

    Very concerning.

    This is the question on my mind as well. My understanding is that the 'Rok has two sensors, one for low water level and one for heat. Low water level the thermometer in the heat gauge lights up. I actually saw this on the training.

    So doubt it was overheat as a result of water loss? And what I have read up on the EGR failure, it is a gradual water loss and not sudden?
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    If you drove the car 1000km and then it popped I think you had no claim. Driving it of the workshop floor and having the problem sounds like someone didn't fill something or forgot to do something.
    I would fight aswell.
    Pieter

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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Very sorry to hear about this Herman.
    It sounds to me like the EGR cooler failed, and pumped coolant either down the exhaust or back into the intake of the engine. This failure does give fair warning, as you described, low coolant level. The dealer should have picked this up immediately and done the associated checks.
    The Amarok EGR failures are common and well documented in Australia. They have been known to fail anything from 13000kms (the lowest milage I recall reading up about), to well into the 200k kms
    Let me know if I can assist in compiling similar failures from the net?
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  25. #39
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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by Nys View Post
    This is the question on my mind as well. My understanding is that the 'Rok has two sensors, one for low water level and one for heat. Low water level the thermometer in the heat gauge lights up. I actually saw this on the training.

    So doubt it was overheat as a result of water loss? And what I have read up on the EGR failure, it is a gradual water loss and not sudden?
    100%
    The way it happened to Herman is reminding me of the dreaded Ford Ranger faulty radiator hose saga...

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    Default Re: Amarok overheat-R100 000 damage. Dealership liable?

    Quote Originally Posted by JohnBoy View Post
    They have been known to fail anything from 13000kms (the lowest milage I recall reading up about), to well into the 200k kms
    Let me know if I can assist in compiling similar failures from the net?
    Cheers, John
    This is interesting!! Can usage/conditions lead to the large variance in km's before failure? The EGR is for warming the engine quicker no?
    So, very cold or often cold conditions and use of the EGR will lead to premature failure?

    There is not one documented failure in Namibia on either Zimerman or Autohouse's books.
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