Caska D306 woes...





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  1. #1
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    Default Caska D306 woes...

    After being very exited and having the unit installed on the 23rd of December 2014, I wrote the following to Planet world:

    Good morning
    i would like to take you up on your 14 day money-back guarantee on my Caska unit (Suzuki Grand Vitara)

    I have had nothing but trouble with this unit:
    In navigation mode, the volume of the radio keeps going FULL BLAST.
    When exiting out of navigation-mode, the unit keeps crashing.
    The radio keeps crashing whilst driving and there is no-way to recover unless you switch the vehicle off and back on...
    Please contact me today as I would like to make arrangements to have the unit removed and my money returned.

    kind regards
    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  2. #2
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    Default

    Im sure they gonna come up with some software excuse etc etc..

  3. #3
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    Default

    They must JUST TRY!
    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  4. #4
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    Default

    I would suggest if they do want to "fix' it then tell them to give you an extended 30day return option else they must remove it straight away.If they have trust in the product they should have no problems

  5. #5
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    Good idea!
    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  6. #6
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    Default

    I went through the same last year. Bought mine through Soundmatch but I spoke to Caska directly about my problems experienced. They took the unit back without any issues... Maurice van Heerden is a member here, he normally responds quite quickly...
    Last edited by JLuxV6; 2015/01/07 at 07:23 AM.
    Toyota Hilux V6, Cooper St Maxx, Eko Alu Canopy, Drawer System,
    Ford Ranger 3.2 Auto DC, Ironman snorkel, BF Goodrich KO2, Eko Alu Canopy, Drawer System, 90l NL, Dual Battery System (Sold)
    Fortuner V6 - Dual battery, 72 liter auxilary fuel tank, Ironman suspension, 90l NL, Hannibal roofrack, 50 liter water tank (Sold - Served us well, will miss him!)

    Toyota RAV4 2014
    Corolla d4d (sold)
    110 Defender 2.8i 161Kw, 180l long range tanks, NL Weekender, KC Daylighters (Sadly sold but lots of fond memories)

  7. #7
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    Thanks, Maurice is in Durban at the moment and I am dealing also directly with Deon...
    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  8. #8
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    Default

    ps @jwagener
    Jannie, do you remember what your issues were?
    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  9. #9
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    Cyber,

    I had the cheaper model. When the navigation maps were displayed the sound only stayed on for a short while and then went silent. Everything had to be restarted then. I also didn't like the interface at all. Maurice's advice were that I should get the more expensive model on which all theses issues were resolved apparently but I didn't want to spend more. I opted for an Alpine unit without navi at the end... I am partially satisfied... I must say, Maurice really came to the party with the return of the unit.
    Toyota Hilux V6, Cooper St Maxx, Eko Alu Canopy, Drawer System,
    Ford Ranger 3.2 Auto DC, Ironman snorkel, BF Goodrich KO2, Eko Alu Canopy, Drawer System, 90l NL, Dual Battery System (Sold)
    Fortuner V6 - Dual battery, 72 liter auxilary fuel tank, Ironman suspension, 90l NL, Hannibal roofrack, 50 liter water tank (Sold - Served us well, will miss him!)

    Toyota RAV4 2014
    Corolla d4d (sold)
    110 Defender 2.8i 161Kw, 180l long range tanks, NL Weekender, KC Daylighters (Sadly sold but lots of fond memories)

  10. #10
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    Default

    I just had a very nice reply from my installer - Private details was <snipped>:
    Good day sir

    Planet Electronics will extend your money back warranty to 30 days.

    We are getting software upgrade sent to us and <SNIP> from <SNIP will contact you so yoy can bring the car in and we can sort it out.

    Regards
    <SNIP>
    So, quite good news...

    I did however notified them the SW not being the issue as I reloaded (from NAVIEXTRAS and still getting the same...
    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  11. #11
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    Default

    ps - nice that www.caska.co.za (Planet Electronics) extended the warranty...
    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  12. #12
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    Default

    Got one almost a year ago for my Prado, installed it myself and very happy with it. Does what it says with no issues YET!

    Small complaints are the RDS scrolling on Radio is so small they probably shouldn't have bothered. If there's a way to increase the size I'd appreciate someone telling me how.

    Slow on start up. That I can live with.

    Wife decided to turn down the Aussie bint on the volume knob while she was navigating without me seeing. Couldn't figure out why she had gone quiet. Wife insisted she did nothing (do the ever)! Went into settings tried everything, couldn't get that "sexy" voice back, I was really missing the scrubber. Tried the crappy chinglish manual, no help! Dropped them a mail and they responded very quickly. You have to turn volume knob back up while she's navigating! Tricky when you don't know when she's going to speak. Got her back though

    Other than that, a good system I'd say.

  13. #13
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    Quote Originally Posted by cyber7 View Post
    I just had a very nice reply from my installer - Private details was <snipped>:


    So, quite good news...

    I did however notified them the SW not being the issue as I reloaded (from NAVIEXTRAS and still getting the same...
    Did I not say software etc etc etcAnd 30day extend...no,i dont know anyone there

  14. #14
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    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  15. #15
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    Last night got to a buddy who had a Caska d306 installed a couple of months ago onto his Fortuner. I got it to crash within seconds!

    I am not going to give Caska much of a chance if they only wants to replace the SD Card's GPS SW and my installer is in agreement...

    I am now starting to look at alternatives like Sony's XAV units. Only problem is the Steering Wheel Control Adapter.

    I will update throughout the day
    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  16. #16
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    Quick update:

    Caska sent me new software, but the unit still crashes. I have decided to return for a full refund...

    cyber7-out
    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  17. #17
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    Hi Cyber7,

    Sorry for my late entry into this conversation, I was away most of last week on business.

    Truly sorry you are experiencing issues with your Caska. I can't say these are issues we have had on the Suzuki GV units in the past. they are an approved Suzuki part and we sell a fair few monthly through their parts system.

    As I'm sure you have noticed by your interaction with our staff, our prerogative is to try and get the issues resolved as speedily and efficiently as possible. Of course, if we are not able to, we are happy to honour our guarantee without question.

    My head of technical, Recardo, will contact you today to try replicate the issues so that we can resolve them long term. You can also discuss return options + Sony (we are a sony distributor) options with him too.

    Again, sorry for the inconvenience and i hope we are able to resolve his specific issue speedily!

    Maurice

  18. #18
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    Thank you Maurice. The unit was returned on Friday and I will be waiting to hear regarding Sony.

    As an afterthought, the problems I experienced was also experienced by another d306 in a Toyota...

    cheers
    cyber7 (aka Aubrey)
    --(.)(.)--
    Toys:
    • 2018 VW Caddy 2l TDi AllTrack
    • 2016 Hyundai i20
    • SOLD! 2013 Hyundai Veloster platkar
    • SOLD! 2010 Suzuki Grand Vitara 3.2l V6
    • SOLD! 2011 Harley Davidson 48 - 120cc
    • SOLD! 2012 Harley Davidson Super Low - 900cc
    • SOLD! 2009 Jeep Wrangler Rubicon 2dr - V6/3.8l

    Blog: Cape Town to Mozambique

  19. #19
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    Hi Aubrey,

    We are busy getting hold of a Sony radio with mirror link for you and will revert soonest.

    With regards to the caska, typically, if customer delete files on the sd card(which ultimately caused the issue you were having) we would actually void the warranty. The files and software of the system are not to be tampered with by the user.

    Your issues were a direct result of you tampering with and deleting files on the SD card.

    I will come back to you with regards to the Sony radio

    Maurice

  20. #20
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    What type of files were deleted and hopw does it cause a crash.Just as matter of interest.I have a pajero and have seen and liked the caska systems they come out with but also heard some issues.Could you possibly list a few issues that are more software/customer created problems?

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