Useless Vodacom out of box failure policy!




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  1. #1
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    Thumbs down Useless Vodacom out of box failure policy!

    My s3 got a microphone problem. Took it in after a week where they did a software upgrade and buggered up my data backup. I got a extension on my OBF for another week. So now I have to book it in and wait for n new phone.

    My problem. I need a working phone, its my income. That is why I got rid of my blackberry.

    so be warned. Vodacom will not replace your phone immediately on a out of the box failure, you must give it in and wait untill they decide if they will give you another one

    My next gripe is samsung because it seems that 50% of these s3 phones has a microphone problem.

    http://crave.cnet.co.uk/mobiles/sams...rvey-50008543/

    It just really pees me off that no one can make a decision in a store, only headoffice. The worst is that they could not give a hoot. I first had to go beside myself before they listened to me.

    Bloody disgusting the way vodacom treats a individual that has spend around half a million rands yes R500 000 on their mobile network.

    So my wife also wants a s3, but after this I am not so sure if I feel like supporting vodacom neither samsung. But we will see what happens in the nex day or 2.
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  2. #2
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    Been there with my BB Playbook. At Vodashop they can exchange it IF the manager/owner feels like it.

    I found out about this after I moaned on Hellopeter.
    Franz

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  3. #3
    markvdm Guest

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    Quote Originally Posted by Flagster View Post
    Been there with my BB Playbook. At Vodashop they can exchange it IF the manager/owner feels like it.

    I found out about this after I moaned on Hellopeter.
    Woo hoo. Another person with a Playbook. Never thought I would see the day. Long story short, I waited 9 weeks for a replacement.

    Apologies for the OT but I agree. The OOB failure policy is severely flawed considering this day and age of smartphones.

  4. #4
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    Sorry to hear, hope its just an isolated case, because that phone has good reviews.
    Also hope Vodacom gets it right with you Herman.
    Whats up with consumer protection, with in 30 days you could exchange it, unless you have had it longer


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  5. #5
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    Ian its easy. Fix it and give me a loan phone [same kind] or give me another one. The have screwed up 3 times and it has cost me 2 full days and still without a phone. Bloody disgusting.
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  6. #6
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    Quote Originally Posted by markvdm View Post
    Woo hoo. Another person with a Playbook. Never thought I would see the day. Long story short, I waited 9 weeks for a replacement.

    Apologies for the OT but I agree. The OOB failure policy is severely flawed considering this day and age of smartphones.
    Had it for a week, could not even sell it as no one wanted it eventually gave it to my step son. Got Galaxy Tab now.

    Herman,

    Hellopeter vanaand, jy sal more n email of oproep kry.
    Franz

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  7. #7
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    As a former vodacom4u data consultant I can vouch for the uselessness of vodascum's aftersales service.

    Sent via iPad & Forum Runner

  8. #8
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    Quote Originally Posted by Engel View Post
    Ian its easy. Fix it and give me a loan phone [same kind] or give me another one. The have screwed up 3 times and it has cost me 2 full days and still without a phone. Bloody disgusting.
    Fully agree with you. But in the Vodacom shop near me they said they will give a loan phone while your phone is in for repair.
    Dont they have that service up there in the domadaras


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    Herman I would go back to the shop and kick up an even bigger fuss If I were you.

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    Herman is very diplomatic, he should make more of a geraas.


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    I would not like to get on the wrong side of you Herman. Throw your toys and complain on hellopeter.

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    MTN is no better when it comes to customer service. With them you cannot even speak to a manager

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  13. #13
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    Julle verstaan nie. I only got someone to listen after I said I am going to close the shop doors and break a few tables down. Why do you first have to upset yourself and everyone around you Het skoon n kopseer soos ek te kere moes gaan. Already did helopeter. Thursday is D day. watch me.
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    Slightly unrelated, but I was very impressed with the service from Makro last week. I bought Swambo a new laptop & I think I did something wrong with installing of all the software & it kept going to a blue screen. I called them the next day & told them that I thought I'd messed it up. The salesman (not a Manager) told me to come get a new one, even though I would have been happy for them to check it out first.

    No questions asked - Most impressive!
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  15. #15
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    I know what you are going through. This OBF means nothing. My son had to wait 7 Days to get sorted. They replaced the first BB after a week. It said sim failure. I wanted to know if we should not get a new sim card but no. Then the second phone started with the same message and only then did they do a sim swop. So possibly no problem with first phone either!
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  16. #16
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    I wonder if its not a bad idea to get a new sim card at the same time as the new phone.
    Can sim cards wear out , expire or get corrupted ? Dunno , just asking.


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  17. #17
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    Ons sal sien wat gebeur vanoggend. lus vir baklei.
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  18. #18
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    Vodascum is a useless company and doesn't the consumer act force shops to replace a faulty product with no questions asked.

  19. #19
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    Quote Originally Posted by OFFROAD ADDICT View Post
    I wonder if its not a bad idea to get a new sim card at the same time as the new phone.
    Can sim cards wear out , expire or get corrupted ? Dunno , just asking.
    yup, they get outdated. Is good practice to get a new one when you renew your contract.

  20. #20
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    Quote Originally Posted by Jislaaik View Post
    Vodascum is a useless company and doesn't the consumer act force shops to replace a faulty product with no questions asked.
    Who are you going to complain to when they don't and how long will it take before your complaint is heard, let alone sorted... ;-)

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